Pizza Pizza — Restaurant in Montreal

Horrible customer service. I simply called your customer service line to place a order . First the agent that answered was unclear, granted that my kids may have been a little noisy, but I did go to a quiet room and still couldn’t understand her. I repeated the order and my address several times. Couldn’t understand what she was saying regarding the specials.Her tone of voice was so low . Then the line went silent , dead air and the line got disconnected before I can finish the order. In the following minutes I received a call back from another agent who was arrogant, not patient, and didn’t feel like finding my address He keep on on repeating “ sorry can’t find address , you want to cancel , you want to cancel, you want to cancel “ I tried to give him my postal code in order to find my address and he refused repeatedly. I tried to also give him the address of the nearest pizza pizza branch and still refused. So I finally said yes cancel and hung up. This whole ordeal took 25 min.

So finally I called domino pizza place and order and got my pizza within 15 minutes .

Pizza pizza has Very poor customer service.

Thank...

when I ordered my pizza, I repeated my address 3 times so that it was correct, they still managed to mess up the address. Hence, the delivery man went to the wrong address. I called the store to tell them the right address but they decided it was better to cancel the order.

Next thing you know, the delivery man comes to the right address this time, only for the machine to not work since the order was cancelled. So he goes back to the store and comes back with another guy for us to pay. Everything took an hour.

I understand that mistakes happens, getting lost happens. But the delivery man gave me the worst attitude possible as in I was in the wrong the whole time. Absolutely terrible experience as a customer. Would give 0 star if it...

They mess up my orders about 20% of the time. I used to ask for dairy-free cheese and they would sometimes put regular cheese even though i was charged extra for the dairy-free one.

I would sometimes try without cheese, only toppings and sauce, but they would put regular cheese anyway by mistake.

They've once put the wrong sauce.

Tonight, i wanted to try the new plant-based sandwich and they sold me a chicken one instead. Had to call to have my order corrected but they couldn't guarantee the time of the delivery for their mistake and i ended up calling 90mins later to find out the restaurant thought i was going to pick it up.

Sorry but...