Restaurant La Molisana — Restaurant in Montreal

I am on organizer for a web Foodie group.

When I call for a reservation and the restaurant has a limit on seats, I abide by this, if they have a fixed menu for a certain amount of seats I also abide by this but to NOT BE TOLD I HAVE A FIXED MENU, is not acceptable whether it be my first or 5th time attending. The first thing a restaurant mentions is their rules. This is ONLY GOOD MANAGEMENT.

I have already been to the Restaurant but something has changed, either the owners, the cooks or the management, or all the above, because it was far from being what it was there in May 2017.

1- We arrived and the back room was frosty cold. They had a little portable heater on the side on the floor. All my attendees were complaining. I had to go and ask 4 times to put the heating on. When at the end they finally admitted it was not on and lit it up very low. 2- When the soup arrived it was cold. I personally don't mind warm soup but most enjoy their soup Hot. Soup should have been HOT for everyone and it would be for us to wait for it to cool down. 3- I was sitting watching and people were sending plates back. I went to ask and they said the food was cold. I have been doing this for 5 years and this is a FIRST!!

The music is was saved the evening. The singer new and really loved what he was doing and the whole time we were there he didn't even take a break, WOW!!

I need to admit the service and the food left much to be desired and it's rare I leave these kind of comments!! They must have had a really big problem in the kitchen and the help didn't help much if they couldn't take the orders right and actually ordered a good 6 extra plates. I saw them being returned to the back. At the end I got pulled over to be told it was my fault since I reserved for 38 seats and only 31 showed up. This part I , but the 31 seats still gave from lowest $40 and up and way up, For this I go no thanks, and the clueless waitresses who gave 40 orders to agree the kitchen instead of 31 was OK..

And with all this they had the nerve to pull me over at the end telling me that I was complaining at each of the tables.....Get your stories straight before accusing. I, as the organizer, have the right and should check with the tables to see why plates are being returned or why someone is arguing with the waitress. If a waitress does not know her facts she should just do her job and not assume.

The music was AMAZING!! The singer AMAZING!! But if I have to pay $40.00 for a simple Salmon dish, I'm not going only for the Singer and music, I'm going for the full package and this was not it. :-(

With all this said, I am the CUSTOMER AND I AM PAYING FOR A SERVICE AND IN THIS CASE A VERY BAD SERVICE and at the end it is the CUSTOMER that is always...

The owners at this restaurant are their own worst enemy.

First off, despite being assigned 1 person to coordinate with I ended up dealing with 3 different people to organize the party. The employee I dealt with was courteous, helpful and organized. He made the party planning very simple. But then the owners would get involved intermittently and sow confusion.

For example, the week before the event I went and we discussed the table set-up. Everything was done calmly and logically with the employee. The day before the event one of the owners called me up saying she preferred doing it x or y way because it was better. Not what I needed to deal with 24 hours before the event. I am an event coordinator and found this completely inefficient and led to several things not turning out the way that was agreed up the day of.

Another example: I discussed a children's menu beforehand with the employee. The one thing I repeated several times was that I wanted the children fed at the beginning of teh meal and a choice between pasta and pizza. The day of the event the owner present decided to change things. What happened? The children were left STARVING waiting for meals. In every other family restaurant, children are served early on - that is what we had discussed. that is what was expected.

Furthermore, the service the day of the event was .... I lack words. The male aged owner kept yelling at his staff in front of my guests. Very rude and embarassing. The staff were very kind though and I felt terribly for them. The meals were sent out very inconsistently. Tables waited a long time for 1 or 2 people who weren't served. I wouldn't go back for sure. It's too bad though cause the food is good...

Came for a birthday dinner. Place was nearly empty. I must say, I wanted to enjoy it, the service was very slow, which was confusing because not many people were there. I believe larger party came in to the private room but I don’t think out server was part of that. Although the live singer is talented, it was simply too loud and we could not hear each other speak. Halfway through , two ladies came to hang out at the bar and were so disruptive! They were and annoyingly obnoxious. Low class making fools of themselves. They seemed to be regulars. Anyhow, none of us will be returning unfortunately.

To reply to the restaurant’s reply to me; My friend was 20 minutes late because she couldn’t find parking and no, the time we waited for her had nothing to do with the time we waited in between dishes. Especially when we saw her birthday cake sitting on the counter for 15 minutes before it was served to her. Also, my fiend who arrived late, pontes at my drink and asked for the same, was brought something else and waiter argued with her saying that she asked for that drink while all she did was point to mine and asked for the same. I can see that arguing with clients is a pattern here. Yes, I am aware you are known to have a lively singer. Am i allowed to have my own opinion on that? Guess not. Those two patrons at the bar were very loud and obnoxious by dancing around and slapping men’s behinds in front of tables (ours being the closest). Am I allowed to have my opinion on that? Guess not. My friends 4 star review on Libro, it was her celebration, she has her opinion. Am I allowed to have my own?...