Saveurs de Shiraz — Restaurant in Montreal

Very disappointed with the pricing practices of this restaurant on delivery apps. I noticed that an item that costs $19.99 in the restaurant is listed as $32.99 on Uber Eats—that’s over a 65% markup. I completely understand a small delivery fee or slight increase to cover app commissions, but this level of upcharging feels deceptive and unfair to customers.

I was about to order for a group but seeing this makes me question the integrity of the business. If you value transparency and fair pricing, be aware before ordering here online. A loyal customer should not have to feel tricked. Update: even for a BOGO deal, the math still doesn’t add up. Even accounting for Uber’s 30% fee, the markup from $19.99 to $32.99 goes far beyond what’s reasonable for a Buy 1 Get 1 Free offer. If transparency is truly valued, promotions should be clearly structured and pricing should reflect actual value—without relying on customers to reverse-engineer it after the fact. I support small businesses, but small businesses thrive on trust, not pricing tactics that create confusion. + owner’s response sounds...

We waited nearly an hour for fast food, and unfortunately, it was a huge disappointment.

The quality didn’t justify the price, and the food was really bad. The staff seemed overwhelmed, and we weren’t the only ones, many tables were waiting just as long.

*Your answer:

Your response clearly shows how poorly the restaurant handles customer satisfaction.

Regarding your first excuse about the timing, you had advertised that you would be open after the concert, so you should have been prepared for the situation. It should not have taken an hour to prepare a pizza and other orders, especially since we had even called ahead before arriving.

As for the cost, one pizza and one basic poutine came to $32, not a special fries for four people, as you claimed.

Regarding the hot dog, it was offered to my friends only because the food they originally ordered never arrived.

We didn’t receive anything!!! Honestly, the food lacked any quality that would make me want to have more.

Your response just confirms how poorly this restaurant operates.

Overall, it was a very...

Please don’t be misled by the name of this place. "Shiraz" is a well-known city and respected brand of fast food in Iran, associated with quality and tradition. This restaurant is misusing the name, attempting to evoke a sense of nostalgia while delivering a completely substandard experience.

From the so-called chef to the lone staff member handling everything, it’s clear they lack any understanding of professional restaurant management. There isn’t even a proper thing there. The menu design, pricing, food quality, and customer service all point to a deeply unprofessional operation.

You wouldn’t find this level of poor service and low quality even in the worst fastfoods in Shiraz.

Don’t let this place damage the reputation of a brand that doesn’t belong to them.

Just learn how to handle a restaurant and do not destroy the name of Shiraz!

(You can get a lot from the UberEats 4 stars out of 5 from...