Subway — Restaurant in Montreal

I had an extremely disappointing experience with this restaurant. I ordered two sandwiches through the app, and when I arrived at the restaurant after half an hour, my order wasn’t ready. The staff's rude behavior led me to request a refund and get my sandwiches elsewhere.

I previously emailed them regarding the refund but received no response. I also spoke with the manager over the phone. Initially, she asked me to come in person for the refund, but when I got there, she claimed to have checked the camera and insisted no one had left without their order. When I asked her to double-check or show me the footage, she refused. What’s more frustrating is that she didn’t even bother asking the crew who was working that day to verify my claim.

During our conversation, the manager first asked to see the receipt on my app, which I showed her. Then she requested to see proof from my bank account showing the money was deducted, which I also provided. Despite all this, she still refused to issue the refund.

This feels like theft. I even called the police to investigate, but by the time they arrived, the manager had already left. While the amount of money isn't significant, it’s important to stop this kind...

First off, I eat subways 3-4 times a week. I go to many of them all over Montreal. Ever since the supremo sandwich came out that’s the only one I get. From busy shopping malls, to subways that have their own seating I’ve always paid between 13.49 and 13.99. This owner takes way too much advantage of inflation and because they are in a hospital with limited choices he rips off his customers by charging 15.99 for the same sandwich. It’s flat out robbery and he or she should be ashamed on themselves. Also coke machine is broken and they don’t have cold drinks from the fountain. My guess done on purpose to get people to buy bottled drinks to spend the extra dollar. Do yourself a favour and go eat something at jugo juice or the satay brothers.

Will be contacting subways about their broken coke machine and reporting this subway to food and safety department of ville...

Hello subway I’m in total disgrace We were served at the subway at the GLEN hospital , they prepared our salad bols only to find out at the cash that the prices listed on the boards are wrong and that there was new prices , more expensive and she was unable to change the price on her cash. How can you advertise and display your prices on your boards but yet sell it to me for more expensive????? So employees preferred to throw it in the garbage instead of selling it to me at the prices listed on their prices boards...