Boston Pizza — Restaurant in New Brunswick

If I could give zero stars, I would. This is by far the worst Boston Pizza we've ever been to. It was a terrible experience. We arrived around 10pm, seated quickly. Our server, Jessica, greeted us very rudely and reprimanded us for greeting the hostess in French because it meant we were given French menus despite preferring to speak English. First of all, my partner is French so we have no trouble translating. Second, my sister and I are experienced enough in French to understand the menu. She then snatched the menu from my hands, walking away. She returned with English menus and asked what we wanted to order. We told her we would need a minute and she told us she sells a lot of what is on the new menu and walked off. We chose what we wanted and waited 20 minutes for her to return. We ordered a shrimp Mac and cheese, a Beyond burger on a gluten wise bun with no onions or pickles (my partner has a lot of allergies), and a deluxe personal pizza. When I asked what flour the gluten wise bun was made from for my partner, she insisted it was gluten free. I reiterated that I needed to know what flour it was made of because he had corn allergies so couldn't consume a corn flour bun and asked if she could find out. She said the chefs had all gone home. My sister asked if they were made in house or came in a package. She said a package. I asked if she could check the package ingredients for us then, and she said no, she was positive it may contain traces of gluten because she has celiac so she knows. My partner gave up at thay point and just ordered the burger anyway. She then went on to tell us "you should be careful though, because it might contain traces of gluten and something I ate today definitely messed up my stomach. You (pointing at my partner) know what I'm talking about, being in the bathroom all day!" And walked away. We were shocked she told us about her bathroom habits as patrons at a restaurant. It took 20 minutes for our food to come out. When it did, a different waitress brought my Mac and cheese and my sister's pizza was out, but nothing for my husband. At this time we also ordered a French onion soup with no bread in it for my sister. Our original waitress, Jessica, came back over for a second to say "onion soup with no bread?" And darted away again. My sister and I started in on our food figuring my partner's would be close behind - it was another 20 minutes before we saw his burger. It was served with their "side of vegetables" which was unseasoned, unsalted freezer-burned broccoli boiled until it was pale and mushy. The burger was cold and gross as well. My Mac and cheese had 4 pieces of shrimp in it (very different than what was advertised) as well. My sister's pizza was simple and good, another small positive. 10 minutes later, Jessica returned and asked if all was good while walking by, to which we hardly could respond to. We didn't see my sisters soup for another 15 minutes, and it had zero cheese in it. We ate what we could, and finished fairly quickly. We then waited almost 30 minutes for the waitress to come by so we could ask for take out containers and the bill. At the 28 minute mark, my sister went to ask the hostess if we could get the bill. Jessica then came by 5 minutes later with the bills. My partner was in the washroom, but my sister and I paid our bills. My sister tipped $1.00, while I did not tip because the service and food was a really big disappointment, unlike other boston pizzas we frequent. Jessica took the machine out of my hands as soon as it beeped from my card and walked away. My partner came back and my sister went to the washroom, Jessica came back, slammed the machine on the table and stood back with her arms crossed watching my partner pay. He tipped 15% because he felt awkward and nervous, even though he agreed it was not deserved. She grabbed the machine, ripped the receipt out and slammed it on the table, saying in a horribly mean tone, "Thank you SO much, I really APPRECIATE it.", looking...

Just had the misfortune of selecting Boston Pizza as my destination of choice for my evening meal. Not sure why it struck me as I don't normally go here, I am not exactly a fan of their pizza.

I viewed their menu but was craving red meat and decided like the carnivore that I am to order a full rack of ribs with fries. Fairly basic. She said it came with garlic mashed potatoes and I said I would much prefer just the french fries please and she pleasantly said coming right up.

I had ordered a "homemade" lemonade drink with the meal, rasberry lemonade. I was brought a very sweet, yet clearly powder mixed drink with frozen rasberries floating above the ice. It was okay but I have had fresh squeezed homemade lemonade and this was not it.

The TV sitting to my right, just above my table, was freezing up every five to ten seconds so I grabbed my phone and played a game while I waited.

The food didn't take a long time to come, which was good. I started out with the french fries and they were soggy and tasteless. A little salt made them slightly better but soggy french fries are what they are, not great.

For anyone who eats ribs, you know that a good rack of ribs will fall apart with just your fork should you stab it between the bones. These did not. First warning.

They had given me a sharp knife so I decided to slice through the meat to seperate a rib to begin eating. It took effort, not chainsaw effort mind you, but significant effort. Second warning.

I took my first bite and was greeted by decent tasting BBQ sauce. Not the best ever, but okay. The meat however, was chewy.

I was hungry, so I continued. I worked my way along getting near the middle, about four or five ribs in on a full rack. At this point I was very displeased with the meal. Even the garlic bread was not that great. I decided to stomach through and brought another rib to my lips to gnaw upon.

That is when I smelt what I would call wet dog. Now, I am not saying the meat was dog meat. What I am saying is that this was clearly reheated meat with barbeque sauce slapped on top. I put the rib back on the plate, wiped my hands clean and pushed my plate away.

The server came by, asked how my meal was. I had eaten not quite half of it and I shrugged. She smiled and asked if I wanted a to go box and I politely declined. She nodded and brought me the full bill, which I paid.

The server was okay, drink ho hum, fries soggy and tasteless and I have had better ribs from a frozen box from costco. At least there I know what I am buying and it did not cost me over $40 dollars to buy them.

Recommendation, don't get the ribs and stay away from the fries. Perhaps their...

We were travelling to Edmunston, NB from North Sydney, NS, to stay overnight on our way home to Ottawa, ON, so I ordered online, choosing the restaurant due to it's proximity to our hotel. with a pickup time matching our expected arrival of 7pm, and pre-paying the $153 and change with my Canadian Tire Mastercard.

We arrived at the restaurant early, at 6:45, and went into the Shopers Drugmart next door to buy some soda and bottled water to kill time, and then went to collect our meal at 7.

Unfortunately, it wasn't ready yet, and we ended up getting our order at 7:10 instead, not a huge gap. At the same time, we observed that the restaurant was severely understaffed, which is an altogether too common occurrence in these times.

We drove the 6.7 km to our hotel, with two of our three boys, and got checked in, etc., while waiting for the rest of our party to arrive.

Finally we began to eat, and the food was delicious as always, however, being diabetic, I had ordered the build your own pasta with the meatballs and chicken breast for the protein, paying extra for each, but had only received the meatballs.

By this point it was 8 pm, so I called the restaurant, which took a couple of tries before anyone picked up and then we were hit with a mad burst of static when I did get an answer. My next two calls went unanswered, so I asked my wife to call, and she was able to speak to someone right away.

The woman as most apologetic and immediately offered to have the missing chicken delivered to the hotel. Not wanting to cause further stress to all involved, I just asked for a refund, and the woman said that they were very busy just then, and took our number, saying that the Manager would call when things had called down.

Sadly, that call never came, and at 9:45 I called again and asked for the Manager. He came on the line right away, apologizing that in all of the commotion, he had forgotten to call. In any case, he again offered to deliver fresh chicken, and I deferred to a refund of the $4.99 charge, plus whichever tax.

Due to certain privacy restrictions, he could not simply refund onto my credit card, so he took our details and drove out to the hotel, bringing me a $10 bill as refund and reparation for the inconvenience. He was quite embarrassed over the error, but of course we are all struggling.

We had some bumps along the way, but in the end all was resolved and a great...