Pi Co. Pizza Bar — Restaurant in Newmarket

It has taken me a while to come to write this review only because of the exhaustion of frustration I felt ordering from here a couple months ago. For the sake of this location I hope the service has greatly improved. My first order was very unpleasant, not only did staff take their phone off the hook they also disabled their account on delivery sites on uber and skip that evening. I drove over to find out they staffed three kids without a scheduled manager in their presence. It's no wonder! I placed my order with Nicole who wrote down my order on two pieces of napkins and set them aside and advised to come back in 45 minutes as they were very busy. I should mention there were two other customers in the store at the time. Granted I placed an order for 5 personal pizzas so I agreed I would come back. I came back in 45 to find my order written on napkins still sitting on the counter and not made, not alone prepared. Without apologies Nicole advised my order will be prepped and made within 20min. So I waited at the store. For 20 minutes I watched my order be rushed, made incorrectly and thrown in the oven to come out cooked unevenly. When 20 minutes was up 4 out 5 of my pizzas were packed and sitting at the register. another 5minutes went by and the staff was now serving others. When I asked our server if our order was done she told me no and she has started serving another person. Not only was my 4 pizzas now retaining the steam from sitting in boxes stacked on top of one another I was left sitting and waiting again. In the end we left after almost 2 hours in total from beginning to end with zero pizzas! With zero apology! I honestly hope that management has improved and given these kids the support they so desperately need. I have not been back since and will not.

In reply to the restaurants msg, I perhaps have the name of the server wrong but this definitely was the location!...

I tried to call head office and speak to a person but no luck so I had no choice but to leave this review. Service was horrible...no acknowledgment when you walk in {every other client that came after also no greeting / it was observed} and servers make you wait at least 5 minutes and then you feel like we are bothering them from their orders. Be careful when you order 3-4 or more pizzas you will be there waiting for at least 45 minutes or more. In the meantime, at least 2 other customers were unhappy waiting so long that they left. Other people {3 people} that walked in after us ordered, received and ate their pizza!! The biggest issue is that 2 pizzas were made and cooked and stored in the box for at least 10-15 minutes while the other 2 pizzas had to be made. So now you will be eating cold pizza or the server will slap on sticker and provide a shock statement that you can simply reheat your pizza and follow the instructions on the label. We tried to reason with the server about the order priority and that we are coming from a work office environment but he was very defensive! I am a customer that has tried this restaurant in different time frames since grand opening and nothing has changed on their work ethic...

I sincerely never want to leave a bad review, but my experience at Pi Co from a couple of weeks ago has really stayed with me. From first entering the restaurant, staff appear to be wanting to do anything other than making pizzas and that comes through in the quality. Having been a customer of the Bay St. location for many years, I was excited to see the franchise move North of the City and was hopeful for the experience I had grown accustomed to with Pi Co. Unfortunately the opposite was the reality I encountered. Similar to other reviews, yes, the wait was long, but I don't mind a long wait if the payoff is delicious pizza. And that just wasn't the case here. The pizzas were carelessly made, half cooked and just not what I've come to expect from Pi Co. Frankly, I hope it's just a case of a sharp learning curve for a new store and they get it sorted out. In the meantime I'd avoid this location and will take my business back to the Bay...