Thai Express Newmarket — Restaurant in Newmarket

Horrible experience ordering from this restaurant through Uber Eats today.

My son was home sick with the flu, and I wanted to get him his favourite soup, pho. Since I couldn’t leave him alone to pick it up from our local Thai restaurant, I decided to order Thai noodle soup from Thai Express through Uber Eats. We’ve had Thai soup from other Thai Express locations before and always enjoyed it. It was pricey with Uber Eats fees, but I decided to bite the bullet since my son was feeling miserable, and I didn’t think I’d have time to make homemade soup.

I was shocked when the order arrived. Every other time we’ve had Thai soup from this chain, they’ve provided the broth separately from the noodles, vegetables, and protein. Not this time. Instead, everything was crammed into one container, with the broth at the bottom, the chicken and veggies buried underneath, and a pile of noodles on top. It looked unappetizing, but I hoped it would still taste ok. I was so wrong!

There was barely any broth—maybe half a cup, and it didn’t even taste like broth. It had zero flavor, like they had just poured in the water they cooked the noodles in. My poor sick son took one spoonful and couldn’t eat it. I tried it myself and immediately tossed it out. In the end, I made him homemade chicken soup, which I should have just done from the start.

For the price and the complete lack of quality, this was beyond disappointing. I’ll never order from this...

On the past two occassions that we visited this location there have been errots in our orders. On the first instance, they put chicken in my wife's cashew stir fry when she order tofu (and it said tofu on the bill). On the more recent instance we asked for and were charged for extra vegetables in our meals. My wife was charged for extra basil, brocoli, and ginger, and I was charged for extra vegetables. They stirfried all of our vegetables together and then split it into our meals, which makes no sense as i didn't order extra basil or ginger. Further, extra veggies didn't amount to much, as there was no noticeable difference in the quantity of vegetables in my pad see ew. Furthermore, I ordered and paid for chicken in my pad see ew, and there was none present. After the initial incident, we obviously asked for a rdo on my wife's meal, and the staff was courteous enough to add a free meal. After this second try, we will not be returning: poor quality, expensive food, with seemingly confused staff who don't know what to do and make...

One star as I could not do zero! I placed an order via the website after receiving coupons in the mail. First the coupons were not valid even though they were for “take out”. Upon arriving at the store for my pick up, I was told that I could not use the coupons because I had used the website for the order (same with the app apparently). Then I was told that some of my items were no longer available, but as I had used the website, I would not be refunded for those purchases. I was directed to call customer service. I have now made more than a dozen calls to the customer service and NO ONE has ever answered or responded to voicemail. I finally located someone at the app support line. Several more calls and two weeks have gone by with no action by Thai Express. I calculated they overcharged me by more than $30 between the missing items and the coupons. No apology. No refund. No returned calls. The food was mediocre at best but their business practices stink! Do not deal...