Pizza Hut — Restaurant in Newmarket

Just finished having covid and finally getting my taste back. Starved myself all day so I could get pizza. Decided to stick with Pizza Hut because I was being a fatty and it was cheap. Got the pizza. Fries were burnt and gross. Then I looked at the pizza and it seemed that there was no pepperoni. I called and she said it was “under the cheese”. I looked and it was but there was like 2 pieces…. And the pizza was gross anyways. The lady on the phone was SO RUDE and was yelling at ME for the gross pizza they made. The chicken bites were good honestly. She said I would get a refund in a week but probably won’t considering how rude and hostile this woman was on the phone. Don’t order from here. Spend the extra money and get something good. Employees don’t yell at paying customers that’s not how it works. Had the women been nice and apologized, I would have not cared and let her keep my money and tip but the fact that she was screaming at me (the customer) was not right. Disgusting. I’m honestly scared that she has my address because this woman was so aggressive I fear that she will come back...

This is the first time I've posted a review but felt I had to in this case. This is the second time I've ordered from this restaurant and both times the order was wrong. I vowed I wouldn't order again after the first time but my son convinced me to give it another try. Both time the toppings were wrong. I get that mistakes can be made but 2 for 2?! When I called to tell them about it I was put on hold for 5 minutes until the manager came on the line and tried to tell me that I got what I ordered. He quickly changed his tune when I told him I had the receipt. Then he proceeded to tell me that I should have checked the pizza before I left the store as if it was my fault they messed up the order. They wouldn't deliver the pizza and told me I had to come pick it up if I wanted it. Worst service ever. And the pizza isn't even worth it. Coccelli's is so much better and customer service is amazing. Will never order from this...

The take out restaurant at Davis Drive has the worst customer service I have ever experienced. My family will never order from this location again. I ordered a large pizza with pineapple and black olives. I got a pizza that was overcooked and brown on top, cold and had pepperoni instead of pineapple. One slice had 1 black olive on it and the other slices did not have olives bunched up either. The current franchise owners would not remake the pizza and said they had to "go with what the ticket" said. They came across with extreme arrogance and don't seem to understand how to handle customer complaints. Pizza Hut is twice as expensive as many other pizza brands. I will not purchase pizza from this location ever again. I am debating about pulling my support from Pizza Hut in general with the absolute shoddy service and pizza...