Tim Hortons — Restaurant in Newmarket

I had an amazing experience on Sunday, September 3 at this Tim Hortons (Yonge and Millard in Newmarket).

I have been searching for a special gift for one of our congregation's Sunday School teachers. I did some snooping around and discovered that she loves Tim's coffee. A few weeks ago I saw a gift in one of their locations which I thought would be perfect, but I didn't recall which store that was, and now none of the stores I went to had it in stock.

I wanted to present the gift to the individual that day, so I visited the above-mentioned coffee shop, explained my "dilemma" (lol), and instantly about 3 or 4 of the staff got on their phones and literally called around to the other stores in the area until they found one with the gift item. I should have asked for their names but I was running late. Ladies, I just wanted you to know how impressed I was with the service and the effort.

BTW, before I dashed out the door to go pick up the gift, I did purchase a small dark roast regular coffee. Let me tell y'all something: It was hot and it was fresh (just brewed). And I wasn't surprised, either. Why would I be? It's ALWAYS fresh at...

I suppose if you just use the drive through you'll be ok.. but go inside and you're (not) greeted by the partying teenage staff, loud music and disgustingly dirty tables, floors, windows, and well, everything.

I was in the area for a while, and stopped in here a few times (foolishly - but at least they have power and usb outlets at almost all the tables - so I had to endure the dirt to grab some power) - anyway, it took them 3+ weeks to finally clean the mens washrooms. I say 3"+" weeks, because who knows how long before I first showed up it had been in the state it was.

Tims has largely gone downhill and I really don't see what people find appealing about their coffee, or really anything. This location - like so many others - needs a good cleaning or a remodel. Oh, and some training of their teen staff to take things a little more professionally (and wash your...

Pretty clueless bunch... Probably the worst Tim Horton's I've seen in awhile, I have a Tim Horton's Double Double Visa card 💳 and every month I get an email for free things on the weekends, well... These people look perplexed, befuddled & generally confused when being shown this email. It happens at other locations at times & I just chalk it upto new hires due to the extremely high turn-over rate of Tim Horton's but this location was different because my gf had just shown the same email to the same worker before me 2 mins prior. So strange, and calling over another co-worker that is equally as confused. I thought I was on a YouTube prank video. Lol. Anyways, the exterior of this location was dirty & outdated, but inside was modern & renovated. Very odd Tim Horton's. I would suggest another...