Tim Hortons — Restaurant in Newmarket

Slow, unorganized, and they seem to only care for the mobile orders after they’ve gotten through all the guests in line. What is the point of mobile ordering if it is not faster? Isn’t that the literal function of mobile ordering? To be quicker??

Today I went in and saw the last Apple fritter so I put in a mobile order for it, because I assumed it would be easier than waiting in the line that already consisted of 5 guests waiting to order. I then proceeded to wait nearby and watched them give out the last Apple fritter to someone who ordered after me. Not a big deal to me, it’s just very annoying considering they gave me another option for a donut, but they didn’t have good options at this location to begin with.

I understand the mobile ordering and long lines of guests may be difficult to manage at the same time. However, even when I order at the register, should it really take 3 minutes to make one iced Capp? Not even a smile from the employee taking the order, which I’ve seen multiple times at this location.

This is the second time this month I’ve had an issue with Tim Hortons (the other issue occurring at a Tims half an hour away, regarding lack of compensation when they did not have the item I ordered). Perhaps hire more employees to manage mobile orders or find a way to update the app when the item we order is out of stock. Could save everyone the headache.

We’ve also had multiple issues regarding the quality of the drinks. I haven’t had issues with how they make the drinks at any other Tims except this location. I once got an Oreo iced Capp with a serious lack of Oreo (which again, has never happened to me with other Tims locations). My sister (who has been staying at the hospital for 4 weeks now), ordered a creamy chocolate chill and received a drink with no flavour. She also says 3/5 times there is no whipped cream. We wish they would add better donut options to this location.

There is also a Tims grab n go at this hospital, but I have never seen it open. Maybe it is open in the mornings, but never when I come to visit in...

I’ve worked at this hospital since Tim Hortons existed. After a recent renovation, we expected more streamlined service and more food options. This has not happened. Several mornings in a row, no hash browns. I waited 32 minutes total in line and to get my order. This is not an isolated incident. This is constant. Mobile ordering makes no difference, in fact, it should be disabled until they get sorted out. Limited snack options, last coffee I got was hot water double double and again this morning, no hash browns. Yes they offer extra something to make up for it but it’s a breakfast food. How do you consistently have no hash browns? All. The. Time. I will just have to inconveniently leave extra early to go to a properly run Tim’s that has better service and food options before work, which is unfortunate considering I’m already out of the house more than 12 hours. But at least I can be in and out of the drive thru in under 4 minutes. It’s been open after renos for months and service hasn’t improved, especially weekends. Someone needs to come in and overhaul this place. This...

I work in the hospital. In 3 different instances, I was given the wrong order. Today one of them. A staff being on break means limited time and eating something is crucial for someone to be able to maintain productivity throughout a long shift. Me waiting today for more than 25 minutes for a bagel with cream cheese and bacon, and ultimately having to refund it because it was being made for the 3 time, as they gave it someone else the second time, is not fair by any means. I spent all my break waiting in there and ending up hungry and back to my job for another couple of hours. I am writing because this keeps happening to myself and my colleagues. I hope Natalie is able to facilitate a better experience...