Hooligans Sports Bar — Restaurant in Niagara Falls

I literally NEVER leave reviews on Google - whether I've had an amazing or less-than-ideal experience at a restaurant - but I feel obligated to call this place out after a HORRENDOUS interaction my family and I had. Note that this is not a direct knock on Hooligans itself, but I just want to warn the owners and future customers about the awful service.

It was Game 6 of the Habs/Vegas series and my partner, father, and I planned to watch the game on a local patio and support local. My dad, being a (now former) regular, recommend we come here. We thought since they have a patio we could bring our dog and tie them up on the outside of the patio as we have done COUNTLESS times pre- and during the pandemic at patios throughout Ontario.

So we show up and there is a perfect table available at the far side of the patio where we could tie the dog up and he could hang out in a vacant parking spot just next to us. The waitress, however, had other plans. Before we could even say hello she came storming out and starting yelling at us saying that "WE ARE NOT DOG FRIENDLY, OWNERS ORDERS" despite the fact that we were still on the front walkway waiting to talk to an employee. We let her know that we were aware dogs cannot be right on the patio but we were going to tie him on the other side of the fence in the PUBLIC parking lot.

"NOPE, NOT DOG FRIENDLY, YOU'LL HAVE TO LEAVE. OWNER'S ORDERS" she not-so-politely exclaimed, to which we informed her that this was a public parking space and our dog was literally just going to lay down and sleep the whole time we were there.

"NOT DOG FRIENDLY, OWNER'S ORDERS!" she once again yelled in our faces and then ran inside. At this point in time I was incredibly annoyed and wanted to speak to someone else. My dad went inside to talk to the owners (who as a regular he knows...) but unfortunately they were not there. The waitress didn't come outside again so we could not even talk about it further and, you know, possibly have a civilized conversation.

At this point in time I didn't really want to give this place my money anyway, so we decided to leave and go to another sports bar with a large outdoor patio on Mountain Rd - who by the way were completely fine having our dog hang out on the other side of the patio while we watched the game and were very happy to have us spend a few hundred dollars there.

Now I am aware that some places are not dog friendly and if this waitress were to talk to us in a civilized tone I probably wouldn't be writing this review. Maybe they were having a bad day or maybe they just hated the Habs and decided to take it out in us, but as someone who worked as a restaurant manager in a past life, I have no tolerance for this type of behavior no matter the reason.

Just a fair warning to all future customers out there - as the waitress made painfully clear they are NOT dog friendly. OWNERS ORDERS...

Well where do I start?? First of all we got to the place lt was busy which we didn't mind. We went to the back part towards the darts area as we wanted to play some darts and get food and have a drink. We waited for about a half hour before my partner ended up going to the waitress to ask for drinks and a food menu. The waitress turned around and told us that we had to go to the bar to order our food and drinks cause she is only serving people at tables. You have to realize that all the tables were taken and another couple that sat literally 2 seats over from us on some type of storage cabinet, the waitress took their orders and brought them drinks. So we were like ok... so my partner went up to the bar and the bar lady stated "you have to give the waitress our order. " we explained that the waitress told us to go to the bar. Then the waitress walked over to my partner standing at the bar to take our order as she was punching in the order she didn't realize I seen her roll her eyes. I was not impressed... we purposely went to the bar because we did have a great experience last year when we went there. We are not from Niagara area we travelled 2 and a half hours to Niagara as they were lighting up the falls green and blue for my daughters rare condition called OCNDS we go to Niagara every year for the past 3 years to spread awareness. The only time that she was nice to us was when it was time to pay and sorry I know this is wrong but she did not get a tip from me. We kept getting the run around to order then the looks we got from the waitress was uncalled for. Will not be going...

My girlfriend and I used to go often many years ago here and we decided to try since its been at least 5years our waitress was robotic threw food down at us I joked with her saying how much is this I only have 60 well it happened to come out to 56. Wel l I always always top 20. So the person had already sized us up and had judged us so I handed the 4 twenty she ncr counted ut and put away in til I went back to explain and she barked back without a tht saying there were 3 20s lol so not only did she screw herself from gas money but she now lost two patrons that was looking for a spot to call home. FOOD PHENOMENOn AL as we remembered but will never be back because the ice queen of a waitress was incredibly ignorant and very confident in herself and argumentative. It just goes to show u the world has become ignorant and judgemental. To me I laugh because girl is SO RICH SHE CAN DISMISS A FUTYRE VUSYOMER AS IF THEY WERE...