Pizza Pizza — Restaurant in Niagara-on-the-Lake

I went to this location with my family for a pizza. When placing the order, I specifically mentioned twice that I wanted it easy on the sauce. Unfortunately, what we received was the exact opposite – it had extra sauce on the bottom. The guy working there seemed more focused on his phone than on taking the order correctly. Mistakes can happen, and I wouldn’t have minded if he had at least apologized, but instead he just said, “thank you for the feedback” without acknowledging the issue. There was no greeting or effort to make the experience better. He doesn't even know the difference among easy, extra and standard duh, as per...

We've had multiple occasions where we ordered plant based items (dairy free cheese, plant based chicken) and got real cheese and real chicken. It happened before with real cheese. They corrected it and remade the pizza. But we had already taken a bite before realizing it wasn't dairy free. And then on a separate occasion, ordered plant based chicken bites and got real chicken. Again had already taken a bite before realizing. This was very upsetting considering how important it is for some people with their diets, food choices, and religion. They did offer a refund but at that point it was already too late to...

Orderd a special was curious the price of the pizza so I asked for a recite, and the worker just starred me down as if I thought they were under cutting the change.... it didn't end with the look I got I ended up getting the pizza and the slices were cut all weird smal big medium not straight cuts all over the pizza..... also the damn thing got 3 people feeling sick... not happy with service I used to have a great view on pizza pizza but over the past 2 years it's...