Real Fruit Bubble Tea — Restaurant in Niagara-on-the-Lake

The layout of the store was nice..... and... that's about it. We used the self-serve kiosk, so I can't comment much on the service, but I can imagine the service wouldn't be that great. We were "served" on a Friday afternoon by a completely drained and emotionless employee (and the day would have just begun...). I don't blame the employee, but I do blame the store management for such poor foresight of how busy it's going to get during a Friday over the summer.

The store had a handful of people in getting drinks, all except for ONE family who ordered at-the-counter, but there was only ONE employee doing everything. It highlights how inadequate the store is in managing proper staffing levels and understanding scheduling. It took 15 minutes (timed via receipt) to get two drinks and there were only 3 orders ahead of us. This is an unacceptable amount of time to wait because if it was any busier, the lineup would already be out the door. I see some pictures from other reviews with lineups - unless this is a ploy to make the store look "busy" and attractive, this is a mistreatment of staff and customers. After getting the drinks, you can tell they were not quality drinks as it was flavourless and simply watered down for the price paid. If it wasn't for customers using the self-serve ordering, I can not even imagine how this single staff member would keep up with taking orders and fulfilling them.

I gave this store a chance at our regular shopping trips to the outlet and I would never bring my family or recommend this location to a friend again. I regret not having taken my business to another place because we wanted to 'try something different than we normally do'. This experience will likely tarnish my predisposition to other Real Fruit Bubble Tea locations should I ever have the misfortune of considering being a customer of...

The drinks are a bit more diluted compared to toronto stores but that's not the reason for the negative review. The staff is a bit on the unfriendly side. My experience wasn't horrible, the server just simply didn't say a word the entire time. Put my drink on the counter, called 28, then went back to whatever they were doing. No talk, no nothing.

NOW, the main reason for the 1 star is the management. Bad attitude from staff simply reflect on poor working conditions. As you can read from other reviews, they are short staffed. Hence the busy workload from staff and hence the bad attitude. In addition, the store feels around 35 degrees when the outside is only about 30 degrees. No A/C at all on a summer afternoon. You can see the sweat beads on the forehead of the staff. Imagine working in a steam room, for hours straight, shortataffed so you have no downtime, with impatient customers staring and waiting for their drink. Management needs to make this store more hospitable for the staff. As a customer, I can just wait outside where it is cooler. But the staff have to be stuck inside this oven for their...

5 stars for drinks and 1 star for extremely terrible service. My friend and I went there on Monday around 12pm. There was no guest in the store and only 1 staff. He was completely unfriendly or welcoming. The way he talked to us was a bit rude and rushing like he wouldn’t like to serve us. We just simply ordered our drinks without any asking any of questions so service time was short. At the end, even though I was really unhappy and disappointed, I still said ‘thank you’ to him but there was no response, even a simply ‘bye’. I didn’t want to argue or confront with a staff ( or he might be the store owner) so I just left. i will still come back as I love their Mango Slush, and I am still giving 1-star rate if the service is not improving. it’s completely...