Tim Hortons — Restaurant in Niagara-on-the-Lake

I had a very disappointing experience with Simoon. From the moment I walked in, she was unprofessional, dismissive, and downright rude. She made no effort to assist or communicate in a respectful manner.Her attitude was condescending, and it was clear that customer service was not a priority for her.

I would not recommend dealing with Simoon if you're looking for a positive experience. This type of behavior is unacceptable, and I hope...

I really had a bad experience with your employee simmon or what ever her name,she don’t know how to behave with customers. I have a request to the manager or owner to give her proper training and teach her how to serve good and quality service to the customers. Moreover,i saw her with same behaviour with others too and i came forward to share my experience and honestly, its the worst experience , I never had this...

Worst service ever. They are out of food. When a person orders through the mobile order, they serve after 10 minutes, till then your coffee will be ice cold and you’ll listen that sorry “We don’t have the food you ordered. Please select from the other options.” Idk, if you have don’t have the food then why you are making customers wait too long and even get their coffee ice cold. Worst...