Yaas Grill House — Restaurant in North Vancouver

Horrible customer service from Siavash (restaurant manager). I ordered from Yaas through Uber Eats. I normally order lamb shank and joojeh with no rice, unless they have lentil with rice on their daily special. So what was delivered to me was a black stew with rice which is not very appealing to me so I contacted Uber eats and they said they’re not able to get a hold of the restaurant so I took the matter in my own hands thinking the driver probably gave us the wrong order. The restaurant manager Siavash admitted their mistake and apologized for giving the wrong order to the driver. He then said sadly we don’t have any drivers today so I said that is fine just take my name and number down and the next time I place an order I’ll get it then. He agreed and apologized for the inconvenience. I said I’m not sure when I’m going to order next and he assured me that there won’t be a time limit on the credit. This was back in March. Now tonight we decided to make use of our credit of $38. Thinking they have written down my information I mentioned my name and after 5 minutes he comes back saying I’m sorry we won’t be able to honour this credit as it was more that a month. He asked what was my order, I honestly forgot that I had ordered the 2 x lentil rice with chicken so I said what I usually ordered which was lamb shank and one skewer of chicken no rice. He then asked for the receipt so I looked for my receipt and provided everything he asked for. After about one hour he called and said you ordered lentil rice with chicken not lamb. I said yes I realized that as well when I looked at my receipt. However you would have checked the receipt and would honour the same amount on the receipt. He started talking over me and wouldn’t listen and kept talking about why I was being dishonest and that he doesn’t believe us and he will not honour the promise he made back in March because he doesn’t believe that I ever ordered anything from them. And on top of that he said I just spent 40 minutes talking to you so give us some credit for trying. I said sir, you’ve been denying the credit from the beginning of the call and kept asking for documentation and proof thinking I wouldn’t have any of that. Mr siavash, fortunately receipts are now sent to your email so I send you the receipt and the invoice. So then you call and say I’m sorry there’s no such order in our system. I was not surprised with this response since he’s been spending 45 minutes of his time on the phone trying so darn hard to deny such credit exists.

I finally said you know what? This says a lot about you and your establishment. Business wise, you, as a manager, just spent over 2 hours going back and forth for what? To steal $38 from me? Well done 👍🏻 sir. You made $38 in 2 hours. Isn’t that...

If you're searching for an extraordinary Persian dining experience in Vancouver, look no further than Yaas Grill House. This hidden gem has quickly become my go-to restaurant for delicious Persian cuisine, and their Soltani and Vaziri dishes are absolutely out of this world.

From the moment you step inside, you're greeted with warm hospitality and an inviting atmosphere. The interior is tastefully decorated, creating a cozy ambiance that enhances your dining experience. The staff at Yaas Grill House are attentive, knowledgeable, and always willing to go the extra mile to ensure your satisfaction.

Now, let's talk about the food. Oh my goodness, the Soltani and Vaziri dishes are nothing short of extraordinary. The meat is perfectly cooked, tender, and bursting with flavor. The Soltani combination of succulent lamb and juicy beef is a match made in heaven, while the Vaziri kebab offers a delightful blend of marinated chicken and tender beef. Each bite is a true delight for your taste buds.

But it's not just about the main dishes at Yaas Grill House; their sides and accompaniments are equally exceptional. The fluffy saffron rice is cooked to perfection, and the traditional grilled tomatoes and peppers add a refreshing touch to the meal. I also highly recommend trying their delectable hummus and creamy tzatziki sauce, which complement the kebabs wonderfully.

One thing that sets Yaas Grill House apart is their commitment to quality ingredients. You can taste the freshness and authenticity in every dish they serve. The flavors are vibrant, and the portion sizes are generous, ensuring that you leave the restaurant feeling satisfied and content.

In addition to the fantastic food, Yaas Grill House offers great value for your money. The prices are reasonable, especially considering the high quality of the ingredients and the exceptional dining experience they provide.

All in all, Yaas Grill House is a Persian restaurant that deserves every bit of praise it receives. With its outstanding Soltani and Vaziri dishes, warm ambiance, attentive staff, and dedication to quality, it has rightfully earned its place as one of the best Persian restaurants in Vancouver. Whether you're a fan of Persian cuisine or simply looking for an extraordinary dining experience, Yaas Grill House is...

GREAT FOOD. SMELLY CLOTHES AFTER DINING IN. THE SOLUTION. Their food was good and healthy, so I write this to help the owners; and also hope that we can return to eat there. SMELLY CLOTHES AFTER DINING IN. Each time we went there, after leaving, our clothes smelled like food for 2-3 days! THE SOLUTION: Being a highly technical person, last time I was there, to help the owners, I looked at the ventilation system. They have a powerful vacuum/hood over their grill that works great; but they have No Vacuum/Hood over the large food warmer table that sends a couple of cubic meters of garlic and other strong spices -infused air each hour into the restaurant (& its steam heats the kitchen)! & to make the matters worse, there are powerful vents pushing fresh air right over the Food Warmer area and spread the food smell very powerfully into the restaurant. Who Designed This Ventilation System?!! : )

I know finding skilled people to fix the ventilation systems is hard these days. But if you tell these people to add a Powerful Vacuum/Hood over the food warmer table, and Close the fresh air vents that push fresh air into the kitchen, and instead Open them to push fresh air Into The Restaurant, they will understand & fix your system! & The restaurant will smell fresh, and the kitchen will be less hot as well. And you'll bring a lot more customers back to the restaurant. Your people are great and the food is great, & you will be much more successful by doing this smart update! All...