A&W Canada — Restaurant in Ontario

Aditi Is an amazing representative at this A&W location. I made an order from there through skip-the-dishes, more like skip-the-customers. I ordered a double mozza and forgot to mention that I did not want bacon on it. I connected to the customer service help line with skip-the-customers, and all of the representatives ended the chat when I made my request clear to them; obviously after using their lovely automated greeting message which do not represent their customers service reps. Anywho, I ended up calling the store directly and spoke to Aditi. She made a new burger for me and made sure that my request was honoured. Amazing service....

Took 3 coupons for breakfast this morning and was told the “sausage and egger coupon” that they provide after a purchase. The awful customer service from “ Gurpreet” at 6:30 am Wednesday was awful, she could not figure out how to use the coupon so I wasn’t able to even get it, took 15 minutes to get this order even ordered after having to leave with an extra coupon as she wasn’t able to even figure it out. I come here all the time and have never once had a single problem using the provided coupons and today made it so I will NEVER want to step foot in here again. Awful service. Never had a problem...

Extremely Disappointed – Not Returning

I visited today hoping for a quick meal with a Teen Burger, but it turned out to be one of the worst fast-food experiences I’ve had. The service was painfully slow—it felt like it took a decade to get my order. The staff seemed completely unorganized and confused, with no clear direction or coordination. Cleanliness was below standard, and shockingly, they even messed up something as basic as fries. It was frustrating and disappointing from start to finish. I won’t be returning and definitely wouldn’t recommend...