Erie St GastroPub — Restaurant in Ontario

Response to owners comment😊

We Arrived at the restaurant & really loved the atmosphere.

We ordered dumplings & chicken wings for appetizers and they were okay.

After that, i got the paid thai and my friend got the udon noodles. Presentation was great but i’m sorry we just did not like it. 🤷‍♀️ We tried a couple bites because telling waitresses you don’t like a meal is extremely awkward, but because it’s a paid service, we thought it shouldn’t be a problem.

We were not close to finishing the meal or the waitresses would not have offered take away containers?😂

Secondly, how would you know?😂😂 you didn’t come to our table. you were behind the counter looking at us and whispering with the waitresses.

When we informed the waitress we did not like the meal we were extremely apologetic and we didn’t see her for almost 15 minutes! When she came back she said there is nothing she can do because we do not like the food & can give us 25% off (which is $4.25 off). I have been to many restaurants and seen people say they don’t like a meal & they are usually very understanding. Some people like different things. So her response was very new to us.

I do not really give reviews too much, but the owners response is distasteful & disrespectful to say the least. During our visit, we were neither rude or mean to the wait staff, so your response is also extremely uncalled for.

I always tip, the reason i did not tip is because i was paying for a meal I barely ate lol. And my experience wasn’t a good one😂😂

Lastly, your waitress said we should take the meal home & give it to someone. She then provided take out containers. my friend said we should leave the meal but i said no to avoid any more awkwardness.

It’s unfortunate you respond to customer reviews this way..ew. You didn’t even come to our table to see what was happening so your response is off😂

ERIE STREET GASTROPUB is a restaurant...

I was looking for a venue in Windsor to host a baby shower, and thought of Erie Street Gastropub. The owner responded immediately to my inquiry, and we had a meeting arranged soon after. Their private event space is perfect for small events, with a private bathroom. As well, for larger events they have the full restaurant. The owner helped us curate a menu and was phenomenal taking into consideration our budget. They also offer something exceptional, besides our open bar - we were able to include their coffee bar as a part of that option. It was such a treat for our guests to have both options available. On the day of, they went above and beyond accommodating us early to set up, helping us unload. We were able to decorate within a few hours of the event, and the space just looked incredible. There was a good flow between sitting space and space for people to walk around. The staff was incredible, warm, friendly and great at checking on guests. They made incredible cocktails (and had alcoholic free options as well), and really encouraged us to use the rest of the restaurant space for backdrops for photos to capture this memorable event. The food was the best food I’ve had at a private event, I’m so blown away that we were able to offer our guests 8 food items. And again, the communication was unmatched. The owner was checking in constantly to see how everyone was doing, if we needed more. I can’t stop singing Erie Street Gastropub praises, and I highly recommend them to anyone looking for an event space small or large knowing they’ll go the extra mile for you. I’m so beyond thrilled we chose them as our venue, and will be contacting them again...

My wife and I met up with 2 other couples for dinner and a few drinks. Server was very polite and helpful. We ordered drinks and app’s. Most of the group had beer but my wife ordered a margarita. Beer’s were good. But my wife’s drink didn’t seem to have any alcohol in it. I told her to say something but she didn’t. She took our dinner order but assured us it wouldn’t be out until we had finished our app’s. Half way through our app’s our meals showed up. The tables are small leaving us with no room. Also our meals were getting cold as we finished our app’s. Food was good but as mentioned cold before we could get to them. After finishing up the server brought the bill one couple paid on their credit card then noticed they had been charged incorrectly. We sat there for over a half hour as she on multiple occasions tried to correct the bill’s. Finally the owner somewhat got it right. He offered no compensation for the hassle. This in my opinion was worse than everything else that happened. I will spend my entertainment dollar...