Finnigan's Road House — Restaurant in Ontario

(Pembroke finnigans review)

Wow i don’t even know what to think right now..

So i ordered some brunch today from Finnigans Put an instruction to sauté the hashbrowns with onions specifically said “cook with onions PLS not fried” now i see how a amateur cook would missunderstand that to be not fry the onions? But we still got deep fried (hardly) and a handfull of RAW ONION on one and NOTHING on the other? So we called with a little lenience just clarifying and trying to get an easy solution, we just wanted to get a cute little breakfast right. The manager [Sherry?] proceeds to tell us she didnt have glasses and she didnt understand what was wrong with an entire plate topped with raw onion ??? Anyways after a professional restaurant manager arguing with the customers that we didnt explain things right and hand us the blame, when all we wanted was a solution she agrees to send us a new set of hashbrowns.

We wait. Now its going on the late afternoon to eat breakfast.

The new set arrives, guess what ! both are the same order this time- miracle BUT STILL RAW !! Raw potato and onion is not how i wanted to spend my day but here we are,

We call again because now were the ones that dont understand… we spent 10 minutes explaining we just want it ✨sautéed✨ just stick it all in a pan it might even be easier to do than sticking it in a deep fryer no? We told them the raw onion was ridiculous and you know what the last thing she says was? “I thought you wanted raw onion?”

I dont think its glasses that she needs..

Usually i wouldnt make a post about this and be that person but the way we were spoken to and ruined my meal today it almost feels like mockery. Again i can feel for a brand new cook at their job but a restaurant manager that thinks its perfectly okay to send people raw food TWICE is insane to me. Emphasis on the twice, i wouldnt be upset if it was once but just plain unseasoned raw food the second time.

After not getting our problem resolved, just a bunch of soggy food and 43$ less in my pocket, i feel others should be warned.

Do better or don’t, but ill be sure to speak up

Also if you look on the other reviews all the 5 star reviews are literally burnt yet they got a great rating wish i could have seen that customer service that would make me look past my...

Was a quaint spot to visit. On the hole the staff are super, but it only takes one to make a visit uncomfortable. You know who you are. You ruined an otherwise nice day. We were a couple who came in the bar side for lunch. Chose a table that wasn't clean because the others were very close to occupied tables, and when we asked to have it cleaned you snapped and said the other four were clean. So we chose to sit on the restaurant side, well didn't you come over there and give us a dirty look while talking to the waitress. So we left. I'm all for giving the benefit of the doubt and everyone deserves a bad day, but you went out of you way to make us uncomfortable. Which is a shame. Finnigans has other staff whom are really great, like the brunette on the bar side, always chipper and accommodating. This blonde, tattooed bar side gal wrecked it. Hopefully she's having...

We were staying at the comfort Inn next door for a few days and decided to go there for a late lunch. It was so good that we continued to eat there every day. Their portion sizes are fantastic and we were very full each time we left: even brought food back to our room twice.

The julienne salad was excellent and a big portion, clubhouse was fantastic, potato boats definitely need to be shared, Sheppard's pie was very good, same with the beef dip and that was the smallest portion. The spaghetti with homemade meat sauce was fabulous and if you order the large, make sure you are hungry!

Staff were very friendly and the service was great. Bev, our server more than once was very helpful with her suggestions on our meals.

Atmosphere is nice and you could easily hear when you were talking with friends. We ate there for lunch twice and...