Harvey's — Restaurant in Ontario

Do not recommend this location whatsoever. Spent an insane amount on dinner for a fast food restaurant to have burnt inedible food that was made wrong with the wrong toppings. My husband went back, witnessed the customer in front of him yelled at for throwing something out in the garbage can at 10pm. The girl employee yelled at her that the dining room was closed and when the customer explained she was just throwing something out the staff rudely blocked the dining room off with chairs.

When it came his turn he explained our food was made wrong and they immediately were rude and told him he was lying and wanted photos to prove it. They got the photos and still refused to fix their mistake, he asked for contact information for the manager and were refused again. I called them to diffuse the situation they told me they weren’t allowed to give out free food, I explained it’s not free food as we just wasted $55 on it. He told us the bacon we were missing was under the burger patty that was melted right onto the bun and we had to rip the bun apart to check underneath the burger.

The employee lied and said the manager would contact us in the morning despite not having our contact information. When I stated I was on the phone while they were talking to my husband and I heard them being rude and refusing to fix their mistake and accused us of lying. He said he had already contacted the manager about the situation as he’s not giving us free food, but we were refuse contact information for the manager and we are to return tomorrow after 10am to talk to him. I explained I wouldn’t waste time, money and gas on sending him back at 10pm if we were lying, and despite not being rude or anything he rudely hung up on me mid conversation. The entire experience was horrible as we waited 20 minutes in the drive thru for our inedible food and us as well as others were treated rudely by the 3 staff working that night. I understand Harvey’s is probably struggling for employees but they have zero customer service and robbed us of $50 dinner. From the sounds of it we will not be given anything to rectify the issue so I recommend you save your money and go...

Ordered $55 worth of food tonight to get home to find out we didn't get what we ordered and didn't even put the right toppings on. I immediately drove all the way back to the restaurant to see the staff yell at the customer in front of me for going to use the garbage can in the service area. They yelled at her that the dining area was closed and after she explained she was just throwing something out they immediately rudely blocked off the dining room off with chairs.

When I explained our food was made wrong, burnt burgers missing bacon and toppings they insisted they made it right and forced me to call my wife to provide photos. When photos were provided they rudely refused to remake our food which was now cold sitting at home. They refused to give us contact information for the manager, and when my wife called they hung up on her lying saying the manager would call in the morning when they refused to even take our number. The worst customer service we ever seen for inedible food, they were extremely rude to everyone in the storefront last night and we will never return to this location again. I know people are desperate for workers but I've never seen a companies employees yell like that at customers then refuse to fix their mistakes saying they can't give out free food when we had just wasted $55 on burnt food we waited over 20 minutes for in...

I recently visited Harvey’s, and I must say, the experience was truly exceptional. From the moment I walked in, the warm and inviting atmosphere caught my attention. What stood out the most was the incredible freshness of the food and the remarkable service provided by their team.

The burgers at Harvey’s are hands down the freshest I’ve ever had. The perfectly grilled patty combined with crisp, vibrant veggies made for a deliciously satisfying meal. The quality of the ingredients truly shines through, and you can tell everything is prepared with care.

But what made my visit unforgettable was the amazing service from Vishal Prajapati. His kindness and friendly demeanor left a lasting impression on me. Vishal took my order with such professionalism, paying close attention to every detail, and served it with a beaming smile that instantly brightened my day. It’s rare to come across someone so genuinely dedicated to ensuring a great customer experience.

The entire staff at Harvey’s exudes positivity, creating an environment where you feel welcome and appreciated. Kudos to Vishal and the team for making this visit a memorable one. I’ll definitely be returning for another round of those fantastic burgers and outstanding service!

Highly recommend Harvey’s if you’re looking for fresh food, friendly faces, and a great...