Little Caesars Pizza — Restaurant in Ontario

I’m writing to express my dissatisfaction with a recent experience at your 3747 Tecumseh Rd location. I had placed and paid for a pickup order through the app, but when I arrived at the store, I was charged again—essentially paying double. Although the staff later acknowledged the mistake and refunded the extra charge, the overall experience was disappointing.

My order was also ready over an hour late, and the food I received was undercooked. Additionally, I observed that some of the employees, including what seemed to be a senior staff member, appeared to be under the influence or not fully alert, which was concerning.

This experience has left me quite dissatisfied, and I hope steps are taken to improve both the food quality and staff professionalism at...

Decided to fall off the wagon today and leave the diet behind!

Had an AMAZING interaction with the manager "SASHA" - called in to inquire about something, so cheerful, pleasant and business-like on the phone.

I mentioned my mobility issues, told me no sweat, she'd bring it out with the portable debit machine......SOLD!!

Order was ready when stated, she came right out, was just the same in person.....IMO while I have dealt with great folks like her, there are still SO MANY retail outlets of all genres in this city that could use (and SHOULD find) an awesome lady like this - she needs to go into business for herself mentoring and teaching EXCELLENT customer service!!!

If I could give her TEN...

Be very careful with this location and don't get anything delivered, they charged for 2 what they consider specialty pizzas but sent 2 over 2hr old hot and ready pizzas with toppings put on approx 3 slices, they were not come into the cheese the meat is old and I've taken numerous photos of the pizza and QR CODE, asking with the employee name and will be sending it to their head office, not only have I wasted money and food I are 2 pieces and I now have good poisoning due to old ingredients and expired pizza and bread sticks. As well I'll be calling the board of health and BBB. DON'T GO TO LAUZON LOCATION OR YOU TO WILL BE STOLEN...