Little Caesars Pizza — Restaurant in Ontario

Hi, I’m offering an update the day after… today I spoke with the manager at the Little Caesars restaurant in question, he was extremely helpful and understanding! The issue is being resolved and really appreciate the restaurant here. Nothing against them and they can’t control door dash. Thanks to the local little Caesar’s for resolving the issue!!!

Very disappointed! We ordered two pizzas and stuffed crazy bread tonight, using the little Caesars app. On the app, it took my address exactly as I typed and displayed that right up until ordering. After the order, is displayed my address without the unit number. Apparently little Caesars uses door dash to deliver. The door dash driver called me and asked me what unit number I was, and asked for directions in my parking lot, which I provided. A couple minutes later he text me, that my food was delivered. When I opened my door, no food, no footprints in the snow and no car tracks. I texted him back that there was no food outside. He replied that I told him Unit 37, which is correct. But still no food. He then stopped responding and wouldn’t answer his phone. I waited on hold for little Caesar’s customer service, who refused to issue me a refund, as the app showed my address without unit number, this is something the app removed on its own after payment processed. I then spoke with the restaurant directly, they felt bad, but said a manager would have to call me tomorrow. We called door dash customer service, who said they couldn’t help and we need to transfer you to little Caesar’s customer service. We asked for a manager, and the same women came back on phone and used a different name. At the end of all this, we have no food, they stole $68 from me, and said they wouldn’t refund it. Extremely disappointed. I’ve now ordered a second pizza from another pizza supplier. Very very...

So I placed an order on uber eats and I called to make sure my code was applied for the buy 1 pizza and get the 2nd one free .. I get that it has nothing to do with the store but I called to make sure it went through on there end and the lady on the phone “manager “ said it didn’t go through and I said if there anyway you can apply the code on her end cause or else I won’t have pitched the 17.99 pizza cause I can’t afford that price at the moment but since it was my kids birthday I thought why not 2 for 1 pizza can’t complain.. anyways she said she couldn’t cause it’s a uber eats thing and i totally understand that. So she told me To cancel and redo my order , so I did what she said and uber said that couldn’t refund me my money cause they accepted it on there end . Little bummed out that they took my 31$ from me knowing damn well it’s my kids birthday and it was for her birthday party! Not to mention when I asked for her name she hung the phone up and I had to call back and she said I can take it up with head office. She told me countless times she was the manager and she won’t loose her job! .. shouldn’t have been this difficult now I’m out 31$ and SHES the one who told me to cancel the order. If I could give this place less then 1 star I would...

Twice in the last week I've visited this location and both times, I was greeted kindly, my order was quick and the staff was efficient. They even gave me an extra dip the one day because they forgot to put it with the order, I had only made it to the car which was maybe 10 steps away. So not a big deal whatsoever to just go back and ask for the dip, but they went above just being kind and apologizing. They gave me an extra one. Not only was the service great in every way, but to apologize and throw in an extra dip was a step above. I wasn't upset about it regardless, I could have paid attention and asked for it in store before walking out but that was my own doing. That didn't stop the staff from being super kind about the whole thing. Also, a little ps, both times they gave me exactly what I asked for when I shyly asked for "super extra" garlic parm on my pizza.. not a common order, but they were so good and did excellent with my pizza. If you enjoy the crazy break, you just may enjoy asking for some garlic parm added to your hot and ready, too! Just a suggestion! Overall, this location hasn't let me down and everyone has always been so polite and that makes an impact, every time! 5/5 garlic...