Olde London Fish And Chips — Restaurant in Ontario

Disappointed with my visit. I was informed by my mom this was the best fish and chips in town so I decided to try it with her. Met her there she was already seated. I noticed no menus immediately. I watched the lone waitress moving around the very small dining area looking for ways to keep busy, checking her phone from time to time. I stared at her and she looked at us 3 times but didn't come over. After waiting 7 minutes without menus she walked over and asked if I wanted a menu, I replied yes. So then she left and went to do some other things. 3 minutes later returned with menus. I just want to clarify, she wasn't busy, she was moving around as if to keep busy, finding little things to do, it was not busy at this time maybe 7 or 8 customers. We gave our order and she wrote it down on her note pad, and we continued waiting. She didn't bring the drink I ordered but I remained patient, I didn't really need it until the food arrived, that took about 15 minutes. When she brought the food I asked about my coke zero, she said "I didn't hear you order that". She had a note pad and wrote down the order, what is so complicated "Cod and Chips with a Coke Zero", all in one sentence and statement. She then went off did a few more things, and then after brought my drink. She displayed no priority what so ever in customer service. The fries were very good, the fish was mediocre, the service was poor. The place was relatively clean but aged. Lots of flies in the place, in fact that was one of the waitresses regular tasks, walking around empty tables and shooing the flies off the tables and exposed squeeze top ketchup bottles. Take out is likely the way to go. The gent running the counter seemed very upbeat and attentive, engaged immediately so I could pay our bill. $53 for two fish and chips and...

This was our 1st time ordering from Olde London Fish & Chips. No question they use nice clean oil to fry the fish in. You can ALWAYS tell. The halibut portion is certainly not overly generous but yes it was good. The restaurant has sit down service and take out of course. We walked in and ordered the food to go. We requested one Halibut & fries; one Halibut dinner (incl. roll and coleslaw). The cashier asked us if we wanted Tartar Sauce in the take-out bag. We said yes please. When we got the food home and opened the bag, there was no Tartar Sauce (and of course we love it and had NONE at home to use; there was also no roll) I didn't take the time to do this Google review over a silly roll (though the Tartar Sauce is a different story if you consider it a necessity like fries go with ketchup or gravy.) I'm writing it because on their website, there is a option to submit a comment to their establishment. I did so, just letting them know all of the above. They state that they are a family business and I am a new customer. No acknowledgment whatsoever. I was not expecting a free dinner for 50 because they missed a roll, tartar sauce and overcharged me for the "dinner" option that I didn't receive. If a restaurant values your business, you need to prove that when even a small error has been made by simply acknowledging the comment or complaint. I receive no response. So, for this reason only, I have been there for the first,...

Went for AYCE with my mum. Our server was Jody (Jodi?) and she was just lovely. Friendly attitude, super helpful, and seemed genuinely interested in making sure we had a good time. Mum had the haddock, I had the AYCE whitefish. The batter was golden and crispy without being overly hard or too soft, and gave a satisfying crunch with each bite that was accompanied by a subtle fluffiness. The fish itself was gorgeous, perfectly cooked. Nice and tender with a gentle firmness to it that felt satisfying to chew -- not rubbery and overcooked, and not mushy either. I'm not sure if the tartar sauce was made in the restaurant, but I didn't particularly care. It was tasty beyond belief and had generous chunks of pickle in it. The fries were quite nice! Cooked as they should. They're fries. Good fries. But, ultimately, just fries. There's a reason the phrase is "fish and chips" and not "chips and fish". The fish is the star of the show. My only complaint is that the restaurant itself is a bit drab. It's all grey and honestly doesn't give off the most inviting feeling. And the plates are far too small for the VERY generous portions they give, but that can easily be resolved by asking for an extra side dish. If you're looking for an unpretentious and delicious place to get your fishy fix, I simply can't recommend Olde London enough. $14 for an absolutely massive plate of fish and chips is an insane bargain, especially if you're...