Location 21 — Restaurant in Ontario

For a better stay bring your own pillows and your shampoo/shower gel/soap bar. Overall good exeperience, because of the prime location (close to the water, parks and some touristic attractions), great value compared to other options in the city, complete kitchen and dinning rooms on each floor, 2 TVs (1 in each of joint rooms). Free coffee in the main lobby ( in the morning till 11 a.m.), free street parking on the week-ends. Finding some parking spot on the street was really chalenging and the one we found was far from the residence. Check-in was fast and easy. Unfortunately, it was not any good night of sleep, because the matress and pillows are covered by some kind of not breezing protectors making a lot of noise each time you move (especially the pillow protectors made from something that looks like a plastic, see the pictures), so I advice you to bring your own pillows. By the way, I saw many people bringing their pillows with them. Beds are placed close to the wall by one side, so if there are 2 people sleeping in the same bed it is not comfortable. It was necessary to leave the washroom doors always open to be able to communicate between the rooms, because the rooms are connected ONLY through...

Waited in line for 40 minutes for a sandwich just to have them put chicken on the vegetarian sandwich i ordered. im happy i checked and suspected there was chicken on it before eating it as i am a vegetarian. the guys who made it had absolutely no idea what he was doing, he also didn’t wear gloves or a hairnet like the other staff. he didn’t even apologize for making it wrong and proceeded to walk away. another woman came to make it and used the wrong kind of cheese. again mistakes happen but two in row along with not really caring at all. they have a complete disregard for customer service and the seating area is absolutely disgusting, none of the tables are clean and the couches look like good has been rubbed into it. all in all terrible service, rude staff and...

After waiting for an extra TEN MINUTES FOR MY ORDER AND MISSING MY BUS HOME, I went up to the counter to grab my mobile order because I could see that it was my order and the woman behind the counter YELLED at me that I had to go to the mobile order counter. I informed her that no one called out mobile and she ARGUED with me about this fact. I then walked to the other counter waiting for my order and they STILL did not yell out mobile to alert the other counter. I asked for my order and left after being embarrassed in front of all of my peers. Most experiences I have at this establishment are very good but this has ruined the establishment for me. Doesn’t matter to anyone but me but...