Lynn's Bakery Deli & Catering — Restaurant in Ontario

Hadn't been in the store since May, so looked forward to going yesterday. In the last year I have found the bakery so-so, but after my experience yesterday, I am totally disappointed. You guys have dropped the ball. The quality is far below what it once was. I purchased my one-time fave, the large oatmeal cookies. I should have realized when I picked up the package something was up. The package just felt smaller....the bag wasn't taunt..lots of room. The cookies are THIN. Tried to get a complete cookie out of wrap, and it couldn't be done without breaking apart....the one side of the bag is nothing more then chunks and crumbs. The due date is July 28th....they had 10 days of shelf life left. Next up was the raspberry cream loaf cake. Another dried out disaster with the same due date of the 28th. The texture wasn't like it is normally, besides being dry. What gives? The sausage rolls were okay, as were the custard squares. Prices go up of course, but only tolerable if quality and standards are kept the same, if not better. Yesterdays treats are todays garbage.....I wish I wasn't so disappointed and sad. Sorry dear neighborhood bakery but in a time of businesses not being able to survive with the world in crisis, now is not the time to be making the type of changes that steadfast loyal customers aren't...

My husband has been raving about Lynn's bakery for a while. He use to go way back when he first moved to London. We live in Port Stanley so it is a bit if a hike for us. Well today we just happened to be in the neighborhood and we stopped in for lunch. The variety was overwhelming and lived up to every expectation that I had. We couldn't decide what to get so we ended up with custard tarts and sausage rolls and ordered potato and bacon soup for lunch. The true highlight of our day was being served by an amazing young man named Isaiah on the lunch side. His customer service was amazing!!! He was polite and efficient and thoughtful, making sure that we had salt/pepper and napkins for our soup. His friendly nature was so natural, he really cared about treating his customers well. It is hard to find an employee that puts every effort into the presentation of themselves, and of the business that they are representing. I hope that Lynn's is grateful to have Isaiah as an employee. He is a...

It's convenient. . . I'll be honest. But, there's always a but.

1st off, the bread is not fresh all the time. . . 2 to 3 days old bread. It's a no-go.

2nd, I've seen the staff behind the plastic curtains prepare the bagels, buns, bread, etc without a mask😷 And also in the back when the door opens, they prepare the sandwiches with NO mask and NO plastic gloves. A Total No-go.

3rd, I've had a server take my mortadella outside the plastic bag to weigh it again, with no plastic glove, barehanded. . . 🤢😷🤒 I refused to buy it.

4th, same glove they handle the products, same glove they touch the money. Total disgusting.

If they are unaware of what's going on in the world regarding the pandemic, then they shouldn't be operating. Now, these health issues should be taken seriously at ALL times, even before and after the pandemic.

I'm sure they can do better, so I'm gonna give them 3 stars for now. If they improve, I'll give them...