Phở Mango Thai & Vietnamese Cuisine — Restaurant in Ontario

Long story short: The manager named Victoria is so incredibly rude and condescending when she speaks with you. There was an error with my order, and to be fair, both myself and the manager were at fault for it. I said the wrong item number, but the correct item name, however the manager Victoria kept talking over me and she never heard that I got the item number wrong. I said 901 Fresh Tofu Roll (although it's 902), but because she would not let me speak and rushed me, all she heard was 901. When I called to let them know it was the incorrect item and I couldn't eat it because I am celiac and it was a spring roll, she told me to "learn my lesson" for the next time I order, which was incredibly inappropriate, especially because she was also at fault.

I asked if they would refund the item considering she was also in the wrong, kept talking over me, and that I am a regular customer - she said no, which is fine. But she also proceeded to say "If you are a regular customer, you should know the menu and your order". Again, incredibly rude. First of all, I can be a regular customer and order something different each time. Second, I said the same can apply to her, I could say "You should know that when I said 901 Fresh Tofu Roll, you should know the menu and say 'No 902 is the fresh tofu roll'." She kept saying she didn't hear me, but that was clearly because she kept talking over me.

The consistent comment throughout these reviews seems to be that the staff is incredibly rude and will NEVER take accountability for their mistakes, especially the manager Victoria (whose sister, named Vone, is the restaurant owner and never addresses the issue)

Anyway, I will not be returning as a customer - there are a lot of great Thai food restaurants in Windsor that are gluten-free with much...

I come here weekly to dine in, but for the first time I gotten take out and I haven't been more disappointed in customer service in my life

To start we order the house pho with extra broth. Both broths lids were not on right and the owner response was "its the customer fault". I sent her the photo of how the lids were, she changed her response to "I will have a meeting with staff and take tax off your next meal". On top of this, they premix the meat with the broth instead of most place having it on the side, losing most our broth already.And by the time it gets here, the meat is super tough and chilling in Luke warm half full broth. The reason why I got take out was because I'm sick, I dont want to get even more sick with Luke warm meat. If you like your soft raw meat, expect tough chewy beef from it being in the broth for so long

I spoke to Annie hoping she would do more than just give 13% considering I dine in all the time and have always been a loyal customer, but seeing how they rather profit on a poor service... speaks a lot about the place. I highly recommend the other windsor pho places around, even go down the street to pho ngyugen or Saigon, who will make up for the poor packaging.

I appreciate the tax off, but I paid quite a bit for so little, 13% is my smallest worry. I return to places who take pride in their service, food quality and their loyal customers. and looking at previous comments, seems to be a common problem with their...

The food was alright, but the service was absolutely abysmal. I went there with my wife and our toddler, everything was bad right from the start. We were asked to be seated at a table to start with, by a waiter and we started looking at the menu, suddenly another waitress stopped by and asked us to move to another table (not sure why). Then a third waiter took the order, and the drinks were never served. No cutlery, no napkins, and we had to ask for everything, every single time, (no drinks yet). All this while, the tables on either side were taken care of pretty well, and I was quietly observing, as we were having our food. We were tired of waiting so we had our food and asked for the check and they never realized that we never got our drinks, but guess what, we were billed for the drinks. When I pointed out their mistake, a lady waiter was forcing us to stay back and get our drinks, we politely declined and asked for our bill so we could pay and leave. She would not remove the drinks from our bill, excuse after excuse, that the waiter that took care of our table was a new hire and did not know what he did, the lady waiter did not have access to cancel out the items from the bill and their manager was off work, and she was simply forcing us to pay for the drinks we never received. The evening was completely ruined because of the clownery at this restaurant!!! Never ordering or going back...