Piper Arms Belleville — Restaurant in Ontario

Last night I decided after a while to treat my friend and family out for dinner at the Piper Arms Pub Belleville and am appalled how the owner runs his business.

My son is non verbal and only a year and a half old. My sons way of communicating is screams, which in the restaurant setting made sure to try to remind a baby to lower his voice. I never go out to eat at restaurants and thought this was a treat for everyone.

I had the store owner walk up to my table and stated that he received a complaint that my son is making noise...I apologized and told him that he's a baby and makes noise but will do our best ensure he's not loud. I told the waiter who was a father himself and couldn't believe the store owners behaviour how he treated my friend and I. He never once apologized and could've not even said anything as it's a family restaurant. I've gone to the Trenton location and never had this issue and seen tons of families dine here and truly love their food. I honestly wanted to cry cause my son can't control that, it's his way of expression and am on a waitlist for a speech therapist and am working with him and feel this was a moment you chose to crush me as a parent.

I had two other tables apologize to me as they saw my children were well behaved and his "screams" were his face filled with a smile looking forward to eating your fries as it's his favourite thing to eat.

Everyone around us actually saw my son was very happy until you came to our table and made my children feel extremely uncomfortable. I spoke to our waiter who was fabulous and can say that the owner doesn't have children and literally only came to our table when there was even a newborn baby crying and other toddlers screaming.

At the end of our meal the owner says after all of it he can only give one complimentary meal for a kid....even the waiter was arguing with the owner that he couldn't believe he'd insult us and ruin our evening and not even say sorry...I didn't want compensation for food or anything he literally looked at my son and made it evident he didn't want us here and want an apology.

Thank you Piper Arms Pub Belleville for making me feel awful for my son making noise and saying that in front of my children too...oh and the owner pointing his finger and telling me that you weren't gonna do anything about it when other tables saw my son was happy and kids were very well behaved. This business clearly prejudice against families and those with people of special needs...this clearly was a beyond discriminatory practice and the waiter can confirm he never apologized and actually was making crude statements against women. You will never receive my business but wanted the community to know that families are clearly not welcomed there and the owner hates children and especially those with...

Walked in and it was busy but we were sat right away.

Menu had various options from vegetarian to surf and turf to wrap and tacos. A good spread.

we ordered alcoholic drinks and they came right away, a fair price for the drinks compared to other restaurants

When our waiter came to greet us there was no hello or welcome it was “do you wanna start with drinks?” and we said we needed a bit of time with menus. When he returned we ordered our appetizers first as we weren’t set on our mains. Again when we ordered our appetizers we felt very rushed to order our mains. Then when our appys came, we realized we have no napkins, no cutlery, no side plates. We had to ask two separate workers to get cutlery, we didn’t receive any side plates. When he came back again after we were about half done our appetizers and said “third times a charm” again we felt very rushed. I order my main first and as my boyfriend went to order his, he was interrupted by the waiter who told him to “slow down”. I proceeded to ask for the soup of the day. When the waiter took my boyfriend’s order he was being impatient, again he felt rushed. When the waiter asked what he would like for a side, he was unsure what the options were and asked “what do you have” The waiter proceed to list off the side options very fast, in a snobby tone, and talking over top of my boyfriend.

Halfway through our dinner i asked for a pepsi and had to ask two people before i got it (again)

At this point we were unimpressed and were upset.

As for the food.

Calamari fritti- Good portion for two people, 14$, cones with deep fried jalapeño rings and deep fried red and green pepper, i enjoyed it, my boyfriend wasn’t a fan

Spinach & Artichoke dip- not enough chips, pita triangles were over cooked, dip it self was good, lots of garlic, not enough artichoke, Not served hot, lukewarm at best

Chicken club with onion rings- Decent size, chicken breast was cold, not sure if it supposed to be, expected it to be hot as it’s an actual breast and not deli chicken. Onion rings aren’t made in house but have great crunch and flavour. Chipotle mayo was also good with them.

Bbq pulled pork grilled cheese- Great crust on bread, great flavour on the pork, overall 8.5/10 sandwich

potato soup (soup of the day)- Lacked depth, maybe a little salt, i’ve had better at subway.

Overall food was good, service not great.

Also our waiter smelled of fish….

Need more staff

Update: I reached out and emailed about a week ago,...

I would have to say of atleast the dozen times I've visited this establishment it has provided overall excellent food, service, atmosphere & price. However last night I was very disappointed, not sure if it's due to the new Co-vid measures or if they were short staffed or what but it was a terrible experience. A friend & I visited abt 6pm for a belated birthday dinner on the patio. My friend was left standing at the door for atleast 10 mins before even acknowledged to request a table. When she did finally come out alone we chose our own clean table sat down. There was only one other couple seated outside. There was atleast 4 empty tables all piled up with dishes that hadn't even been cleared. After seating ourselves we waited for half hour & nobody had still been out to see us, provide menus or offer us something to drink. We then ended up taking a menu off a dirty table to decide what we wanted when someone did finally serve us so we could order right away & prevent further delay. The waiter finally appeared to welcome us and ask us what we'd like to drink not even realizing that we hadn't even been provided a menu but yet stole one from the dirty table behind us. Anyways after ordering & eventually getting our food, we ate & it was great as usual, however throughout our entire meal not once did any staff visit our table to ask how it was or if we needed anything, another drink, nothing. When the waiter finally did come out we had been finished for over 10 mins & he said sorry he didn't want us to think he forgot about us lol. Well a little late for that. I just want to note we were there for a total of 2 hrs & when we were leaving at 8pm, by this time froze, the dirty tables around us were just starting to be cleaned off since we arrived at 6. I just want to say, this poor experience is in no way a reflection of our waiters service as I've had the same waiter everytime I've dined here coincidentally & he's always been fabulous. What should've been a nice, enjoyable dinner was significantly less. Although I would definitely eat here again based on several other previous experiences, I would sincerely hope that this was not another customers first time or I'm afraid they would not return. Level up guys, u...