Pizza Hut — Restaurant in Ontario

Unfortunately the other low star reviews appear warranted. We thought we would give them a try, despite the poor reviews. We placed a large order for pizza and wings in the early afternoon, asking for 6pm delivery. The food did not arrive until 20 minutes late. The order was missing 5 entire pizzas. Also, we had ordered two flavours of traditional wings - 22 count. One flavour had 16 wings only. The other had 21. I phoned the store to rectify the issue and the woman on the phone was quite rude. She was telling me they had given the right amount, but had just split them between two containers. If that were true, maybe the containers were left at the store with our other 5 pizzas, but certainly they were not delivered to us. The rep was very rude, basically accusing me of not counting correctly (two people counted the wings). She said “well what do you want me to do about it?” and then seemed put out when I asked for the food we had already paid for. It’s not as though the delivery man didn’t need to come back. Over 60% of our order was entirely missing! I will not order again because of this. Had they been halfway sensible about their error, I would have been open to giving them another chance. The delivery man himself was quite pleasant and apologetic.

Update: when the delivery man returned the second time, he only brought 3 out of the 5 outstanding pizzas. I would have thought the store would make sure the rest of our order would have been checked before sending. It was still missing two pizzas. The delivery driver said he would go back the store. He eventually returned at 7:45 pm (our original delivery was placed at 2pm for a 6pm delivery) with the remaining 2 pizzas. They did send us the missing wings, plus many more wings to compensate. I appreciated the extra wings, but on the whole our experience was ...

We stopped going to these guys. Their delivery guy was incredibly rude to our kid. All because an 11 year old did not tip him on top of the large delivery fee he already gets for delivering out to our house in the country. When we spoke to the manager we got alot of nonsense and platitudes. But they continued to give bad service. Even when you order pickup, they tell you 20mins so you arrive accordingly. Only to sit there for another 45mins and get the wrong pizza. When you speak to them about it, you get no acknowledgement of their error and no new pizza. I have enjoyed pizza huts since I was a kid. This establishment is not worthy of the label. I much prefer Titos. Better service, cheaper pizza that taste better. Plus they are very nice and most...

So I've been buying pizza from this location for roughly 14 months since I moved to hagerville. Once or twice a week. And Pizza Hut has a point program, and every time I use my points for pizza, there is always something wrong. Usually, the pizza just doesn't taste good. What I think is happening is they're using old toppings because it's a free pizza that I use points to get. This time I was fed up and called to make a complaint and get compensation for the pizza and it took me 3 days to do so 2 days of calling and I'm not returning my calls. The 3rd day we finally came to an agreement, but it was like pulling teeth. They said they'd give me 20% discount and would not pay for the delivery charge. Avoid this location because they're gonna make...