Tim Hortons — Restaurant in Ontario

In my opinion this establishment is under poor management..... I live crossed road been going here for a very long time and today I sent my wife to get me a coffee an extra large 4x4 and when she got back i took a drink to realize no sugar was in the coffee even attempted to give it a stir and tasted it again no sugar so my wife went back for the employee to treat her like she was trying to get a free coffee and was very rude so when she got back I called spoke to supervisor and the guy was so unprofessional him self knows im a regular and when asked him if should make the trip to Jarvis for coffee for now on we got told to pretty much do that my names Clayton and my wifes name is Taylor and we been going to this place forever any professional supervisor woulda advised it won't happen again and try to fix problem instead is rude and unprofessional considering how much money have spent in this place not to mention he was rude as a regular employee before became supervisor he yelled at my wife at drive through window like she was another guy and I snapped at guy for it in past he is very ignorant and that was all for asking him to redue her iced coffee he got ignorant and when went inside the old supervisor apologized a few times because he saw how guy was for no reason at all and now this employee is supervisor telling me to go to Jarvis instead of being professional about his job all because they didnt put sugar in my coffee something needs to be done I've been going to this tim hortons quite a few years to be having this experience do to unprofessionalism I've spent 1000's of dollars here in few years between food and...

Horrible. They rip off customers. If you try to get a half or full dozen of donuts, be prepared to pay per individual donut. Apparently Boston Cream, Apple Fritters and other are considered “Specialty Donuts” because they have “Cream Filling”, even thou Apple Fritter has none. Sometimes they will try to limit you to only 1 or 2 per box and if you want more, then there’s a up charge. No other location does this, except this one. The only “Specialty Donuts” are seasonal such as Nutella Donuts. If this happens to you at this location, file complaint with Head Office and put a stop to this. BTW, don’t get fooled thinking their donuts are “fresh baked”. Tim Hortons doesn’t bake any donuts. They buy them frozen from Aryzta/Oakrun Farm Bakery located in Ancaster which bakes goods for large...

I ordered two large a vanilla capachino; A special treat for our monthly drive along the front road and to take in the sites, along lake erie. A pleasant young lady set out to prepare them and, I was thinking I couldnt remember them costing as much as she charged, $ 8.35 for two large, but I didnt say anything I was just happy to enjoy this special treat on our drive. It seemed to take alot longer than usual as well...she was whipping the cream and taking her time and I thought, maybe she was newer at preparing these and they are more fussy to prepare than I remember. It wasn't until we got back on the road, I noticed she had prepared two latte's ! I have a milk sensitivity so I couldnt even drink mine. A total waste of money, and then to realize our drinks were completely wrong.😩 Was very...