Popeyes Louisiana Kitchen — Restaurant in Ontario

I am not local, but am in the area a couple times a month. My young son actually is the big Popeye's fan & he either comes with me or I bring it home, about an hour away. We have been to this location 3 times now.

Our first time, was absolutely fantastic, from staff to the food. While we waited a dew minutes to be served, staff greeted us promptly, & told ust they'd be right with us. No complaints on this day, in fact we knew we would return.

The second time was just to purchase a gift card, there were a few tables & a couple other customers in the lobby, but no staff in sight at the front. I waited quite a long time for someone to come out from the back, only to find out that they don't have gift cards! What? Disappointing for sure but not an absolute dealbreaker, however maybe something to consider in 2023. If it hadn't of been for my enquiring about a gift & I was there for food, I would have walked out while waiting to be helped.

The third time, & my last to this Popeye's was today. I attended this location today around 2pm. I went inside & waited close to 5 minutes, in an empty lobby. I didn't yell for anyone (a customer shouldn't have to), but I wasn't quiet, my keys were jingling in my hand & their heavy doors make noise. I did not even see let alone get to speak to one single employee, although you could slightly hear them chatting in the back somewhere. Alone, in the lobby, not one single employee aware that a person was in their store. Not one peeked out or took a quick walk out to check on things while I stood there. If they remain this unaware & unconcerned they could (scarily) find themseleves in a dangerous situation one day with the wrong kind of person. I ended up walking out & going somewhere else. Maybe it was a blessing in disguise. The restaurant was empty (seemingly so for a while - no messes, dirty tables or indication anyone was in recently, nor were the employees acting like they had been busy or had work to do) so I surely would have been given my order out of the abundance of food sitting under the warmers & steam tables (who knows how long it had been there).

I sat in the parking lot while my food was being prepared at the other restaurant & before setting out on my drive home for around 30 more minutes. The only person that stepped foot inside the restaurant was a man who appeared to live a transient lifestyle, walked in & back out within a minute, with a lid-less cup, drinking out of it.

If you do decide to go here during what appears to be a slow time of day, heed this warning...I know they served no one in about a 35 min window & the food had been sitting there waiting for customers already when I was in 30 min prior.

I did notice that when a customer uses the door to enter or leave the restaurant that there is no chime or bell to indicate to the staff that there is someone in the lobby. Having said that, staff made no visual check nor did they walk out to check on their front end. Maybe something else to consider. . We will absolutely visit the other location within the city, we have before and it was excellent but we will not be back to this specific location which is disappointing for us, it's right near what we need to come to the city for but allbeit it just one customer, this location has lost out on income & will get no more from us.

This location is not representative of Popeye's as whole but it certainly reflects poorly on the franchise & this location will turn customers off the brand. 2 stars for the one time it was fantastic but after the experiences that came after, we will go elsewhere or the...

This location is pretty abismal, but I had very kind service from the cashiers. I was sold inedible food, a single original chicken sandwich - it was tougher than overcured jerky. I returned the next day (3/11) to inform them as it was supposed to be my lunch for my overnight shift. The cashier spoke to her shift(?) manager after I explained the situation. Instead of coming to speak to me, the manager sent the employee to essentially tell me to kick rocks, too bad, should have come that same day. Which I couldn't have due to being at work.

So, either the shift manager took it upon themselves to not make any attempt in retaining a customer, or the shift manager is on such a short leash by the general manager that they are not empowered to correct a situation like that. The sandwich cost me less than 10$, which means it probably would only cost them 5$ to have me not bad talk them at any opportunity I get, and boy golly I work with some fatties.

I don't complain often, so this was extremely discouraging and frankly embarrassing for me. Instead of visiting this location, I would suggest that you take a visit to the Pita Pitt just around the corner - healthier and they will sell you...

I do not recommend this location. Need to improve serice quality. My family went to this location on Feb 10, 2024 around 7:30 pm and ordered different combos which took unusually long time i.e. about 1 hr. Futher, we wanted coleslaw but it was not in their stock but told us just before delivery which was almost an hr later too. Moreover, we ordered 1 but they charged us for two coleslaws. We hv requested our money back as other alternative options were not good but surprisingly they told us...they were unable to return our money and we hv to take alternative items which was a lie. Ultimately, they returned money but after 15 mints of different acting and harassments. Manager should take action against such employees. At the end, the serving employee almost throw out food stuffs in a bag and declined to give us spicy suace and only gave us some Ketchups. We really surprised to see such customer service. I do not recomm...