St. Louis Bar & Grill — Restaurant in Ontario

We have been to this location a few times before and always had a great time. Unfortunately, our most recent experience was awkward and unenjoyable.

The bartender working the night we went was lovely. We have been served by her before and she is personable, funny, and does her job well. She was busy so the service was understandably slow and we have no complaints about that.

Where our complaint lies is with the owner(?). We were sat at the bar, a few seats down from another couple, and the owner stood and talked to them the whole time we were there (approx. an hour). He did not acknowledge us once - didn't offer us drinks when ours were empty, didn't clear our plates or empty glasses, didn't ask how the food/drink/service was. Not a word.

Instead, we sat there awkwardly as we overheard his conversation with the couple at the bar. Normally I wouldn't care about overhearing personal staff conversations - it can be annoying sometimes but it's usually harmless and short-lived. What made this time complaint-worthy was that we overhead the owner(?) gossip and complain about his staff to the couple at the bar for an extended period of time. The conversation was beyond unprofessional, and makes me sad for the young staff who may be the subject of said gossip.

In addition to this unprofessionalism, the owner was drinking behind the bar. We were sat right in front of the liquor well, and saw him pour himself multiple drinks right in front of us (still never acknowledging our presence). Again - this is not usually something complaint-worthy in my eyes, but in conjunction with the conversation we overheard and the lack of acknowledgement and hospitality from him, it added to the awkwardness and discomfort we felt.

The owner seemed to be more interested in socializing and gossiping that he was hospitality and ensuring his staff had support, so it is unlikely that we would go out of our way to return to...

Just a summary: I went to this location during their "all you can eat" boneless wings period. The entire restauent is very small and feels very congested. Our table ordered their wings and I was very disappointed in the quality of the food (read below for more information). Their salad and their drinks were good. Their service was also not bad. I have highlighted below my reasoning for the rating. I will not be coming back to this location though. St. Louis, please consider this and fix it.

How all you can eat works Here is a run down of how the "all you can eat" works. When you request the "all you can eat" they charge per person. First round consist of 15 wings and a side. Then subsequent rounds consist of 5 wings per order. The issue with the wings were they are basically deep fried chicken nuggets/tenders. They refry frozen wings and toss them in sauce and even that is poorly done. Barely any sauce covers the wings. The wings were very over fried and dry which made it hard to bit into them. For my last round I requested not to fry them too much and it turned out better than my previous rounds.

Insane Corporate Policy St. Louis has this weird corporate policy where apparently they decide if we can share food or not. My friend and I both got our wings and when we asked for a second round the waitress hesitated because who ever orders the food its their job to finish it. Usually all you can eat means you get it for the table and everyone enjoys but that was not the case here. Individuals are responsible for their own dish. This would not have been a problem if the wings were actually good. I have been to St. Louis Bar & Grill in Ajax, Ontario and they were phenomenal. But here the food was abysmal. I am not sure if it was the wings themselves or the way they prepped it. We were to a point where we were scared to share food because of their said "corporate policy" and one is supposed...

Have been here 3 times and twice we had poor service and bad food. We had to ask multiple times for everything and never actually got a take out container so after asking the 3rd time and waiting over 20 mins we just left the food. The food we had wasn't prepared as ordered and different from other locations some of our group had been to. The second visit we got a mix of cold and burnt food items. Cold fries with some meals and burnt nachos. Also a little sass from the waitress about pouring waters. The third visit was wonderful. We had an amazing waitress and all the food was prepared well. The wings and ribs deal is a pretty small portion but is also priced low - that member of our party was left hungry still but the rest of the visit was picture perfect. This location just opened a month or two ago so I will chalk up the mishaps to new staff and new management. The last time went...