Tim Hortons — Restaurant in Ontario

This used to be my go to Tim Hortons, but the last few times I’ve gone, I have gotten rude service. It has definitely gone down hill. This morning in particular I ordered my tea at the speaker “3m3sw.” When the woman at the window handed the drink to me the lid said “TT” so I stayed at the window to ask if it was with milk and sweetener. Having gotten coffee in place of tea before i wanted to make sure that my drink was right before I drove all the way to work. The individual making the drinks snapped at me in a snarky tone that it was tea with milk and sweetener. Having worked at Tim Hortons in the past I found this so incredibly rude and unnecessary. Maybe just write proper information on the lid next time and people won’t have to stay and double check. The woman at the window was nice which is why I gave 2 stars but this store really only...

My order is wrong very often here. When going through drive-thru it has been wrong a lot. One time I ordered Ketchup added to my sausage farmers wrap and I got bacon. Several times I got the wrong breakfast sandwiches, etc. When you are going through drive-thru you can't check everything and by the time you get home it is too late.

And why do they package everything into tiny bags?? Great if you order something small or just for yourself, but order a for a family of 3 or 4 and you will be given drinks individually and 3+ small bags of food. Good to keep hot stuff away from donuts such such but how do you get all of thst into the house?? Why not give out drink trays and bigger bags? Yes more packaging but 2 trips to get the food into the house is...

I typically have a good experience with this particular Tim Hortons. However, today they mixed up the orders which is not an issue. The issue is the guy who accidentally took my coffee opened the lid and then gave the coffee back after he realized it wasn't his. The employee then gave me that very coffee and didn't clue in about the fact his fingers were all over where I would put my lips on...

Also, asked for a meal, only got the sandwich and coffee with no side. Server's responds by telling me to deal with it. I do not have these issues with the Tim Horton's at CFB Kingston. The entitlement these kids have at this Tim Horton's is beyond me.

As for the reply from Tim Hortons, deal with the issue yourself. If you want me to take further steps,...