The Pier Patio Bar and Grill — Restaurant in Ontario

We went on a Saturday night recently. Waited for one hour STANDING in line. We saw 2 couples leave ahead of us because they weren't seated and they felt they had waited too long. So you lost money from 4 people and their potential referrals.

Here's my issue with waiting long times. We could have EASILY spent more money than a larger group would of (but they kept seating larger groups ahead us of who got there much later). We had the money, wanted a good time and were willing to spend it. So if your gonna make people wait that long, the place and food better be worth it. And unfortunately it wasn't.

We finally got a sit and we ordered 2 coconut shrimp entries. I wouldn't order them again. The shrimp were over saturated in coconut so it was as if we had ordered just coconut and not shrimp, and they were served with a very spicy hot sauce. So just because they are physically on a pier, doesn't mean they make decent shrimp.

The big kicker though was that, we couldn't spend $100 worth of alcohol even though we tried our very best, and we were at a patio bar on a pier and here's why.

We ordered a variety of "Specialty Cocktails" hoping to get a buzz going fast. We had 4 Neptunes, 2 Tropical Breezes, and 2 Sex on the Piers and all within 30 minutes of time and with a straw! They were served in small plastic cups, packed full of large ice cubes and were completely watered down, it was like searching for Gold in the Yukon, where was the alcohol at???

We gave up and left completely sober. It was very disappointing to have waited one hour standing in line, then pay for "speciality alcohol" drinks, and get nothing but...

I’ve worked in the service industry for years, so I completely understand that busy days happen, staffing can be short, and things don’t always go perfectly or as planned. That said, this experience was beyond anything I’ve encountered.

From the moment we arrived, we felt completely unwelcome. Our server seemed visibly unhappy and frustrated. There was no greeting, I asked if we should wait to be seated and she said “nope” then once we were seated just a quick “It may be a while, I’m the only one serving” before walking away. While I empathize and understand being short staffed, the patio wasn’t overly busy — maybe 6 or 7 tables, many with only two people.

There were a couple of staff on the floor, possibly one being a bartender, but they were openly bickering in front of guests. We saw two tables get seated, ask for service, and then leave shortly after — I don’t think they were met with a friendly attitude either.

To top it off, we overheard complaining about customers, which is not something anyone wants to hear, especially when trying to enjoy a family meal out.

The view and atmosphere are beautiful, and the location has great potential — but the service really ruined the experience. Hopefully this was just an off day but it definitely left...

My neighbour and I went to watch the advertised Performance Boat Poker Run and when we inquired, none of the staff could answer any questions about this event which we found odd considering Myers Pier was supposed to,be the start and finish of the poker run……staff need to better their knowledge regarding current events. This water front restaurant has an awesome view but it could be a much better location to enjoy a waterside afternoon nibbling and drinking. Our picnic table was sticky and didn’t improve after being wiped down, the clear glass window beside out picnic table was covered in spider webs, cob webs, food particles and evidence of mustard and ketchup on the glass. Food was ok but nothing exciting, and no chicken wings or nachos on the menu! This restaurant needs a deep clean and staff training before I’ll return. It’s really too bad I’m leaving this review but hopefully management and ownership does a walk through and realizes their business is absolutely filthy………don’t look up at...