Tim Hortons — Restaurant in Ontario

Disrespectful Behaviour by Supervisor NEHA Disappointing Experience

I have always had a positive experience at this location thanks to respectful staff like Mrs. Angie and senior ladies . However, I was very disappointed with how Supervisor Neha treated me recently.

I came through the drive thru and clearly told them twice on the speaker and twice again at the window Please don’t cut the bagel and make sure it’s toasted. To me, toasted’ obviously means it should be hot not flipped upside down or barely warmed. That kind of explanation was just a frivolous argument, and the statements Neha gave felt more like excuses than solutions.( she said in English and do you understand this part of English )

Because the bagel was still cold, I walked inside and politely addressed the issue in my own language to the boy and to Neha, simply asking if it’s difficult to toast it especially as international students familiar with customer service standards. & they give ielts before taking student visa .

Neha got defensive, replied half in English and half in Punjabi, and told me not to use the word international,’ even though I said it respectfully and without any bad intent. ( very harsh tone pointing with finger )

It’s worth noting that the other colleague also an international student was very respectful throughout and did not seem convinced by what Neha was saying. He handled himself professionally.

After I got my bagel, I saw Neha standing in the corner mocking me and laughing with other ladies completely uncalled for and unprofessional. I could have raised my voice or acted entitled as a customer, but I chose to stay calm because I’m an educated person & I believe such behaviour is beneath me.

A supervisor should focus on resolving issues not trying to win arguments or make a customer feel small. I hope management looks into this. Customers deserve respect,...

Normally the service at this Tim Hortons is very good, until recently. I ordered 2 dozen donuts during the evening to be picked up the next morning. When my husband went the next morning, the donuts were not ready. I called at 10:30am to find out what happen, they said the person should not have said the donuts would be ready that early in the morning. Since we still needed the donuts for work, I asked the supervisor that two dozen be put aside and we would pick it after work. We went to pick it up and there were no donuts put aside...ugh! There was not enough donuts to make up two dozen either. So we had to drive to the Boundary location to get it. Very disappointed, especially since I was dealing with supervisors. No compensation offered for TWO mistakes made. Considering we drove there twice for nothing, something would have been nice, just saying! Gas...

I used to come here everyday before work in the afternoon. Why are all of your employees so incompetent? I come inside the store, you will be the only person in the store still employees ignore you. I don’t think it should be normal for it to take 10-15 minutes to get an iced Capp when you are the only consumer in the store. Why do your employees fill have the large cup up with cream for an iced Capp. Easily the worse Tim Hortons in Cornwall. I also don’t know why kids are being hired that can’t even handle pouring coffee. Plus every kid working there is very rude and acts like I owe them something because they are making me a drink that I pay more than enough for. This Tim Hortons made me a daily...