Tim Hortons — Restaurant in Ontario

Drive thru ordering everywhere is getting sloppy and careless these days. They ask you what your order is and then it seems they don't bother to listen. It is always followed with "can you repeat that ..." ALWAYS!! This place was no different. My husband is very clear in his order and on the third repeat of his order he was worried that it sounded like he was yelling at her. We've been to this location a few times and this is typical.

I think it is a fair assumption that most people in the drive thru at this location, and others that are close to the 401, that many are just ripping through to get a quick bite/drink and be on their way - eating as they drive. So, suffice it to say, cutting the bagel all the way through so that it comes out as two pieces is not a bad idea. You've got the knife out - why only cut it part of the way?? Likewise, when you make a get sauces on the wrappers or make a mess of the lid of the drink and you don't clean it up - that's just a mess coming into our vehicles too. It comes across as being careless on your part.

I believe in second & third chances but this remains a constant issue here (and many others for that matter) and hope that this gets to the right people at Head Office of Tim Horton's so that things can be done to change this location and many others across the 401...

I love my timmies and love when I hear miss Lindsey (5 stars) or Miss Larissa (5 stars) on the speaker they always brighten my day with their kindness and positivity, BUT.... I am so sick a d tired of that crochity cranky woman named Liz. Her attitude is beyond words and rolling her eyes when you ask for extra napkins or a tray for my order. She obviously doesn't love her job and I can't believe she still works there. It's been years still dealing with her crap and condescending ways. At my work everyone talks about her and no one likes her. Sometimes you need to get rid of people to make the work environment and customers feel better about a location to be more successful. I see improvements with the locatation and younger staff after the new ownership but it hasn't changed the rolling of the eyes as Liz is being forced to say her pleasure. You can tell she doesn't mean it. I would have given 5 stars if it wasn't for Liz and having to deal with...

Pulled up the the drive through and was bluntly asked "What do you want" was told to drive up midway through our order, sounded like we were being a burden ordering more than 1 item. Got the food, it was nasty, had a turkey bacon club sandwich everything was just mushed up in the middle of the sandwich solid inch on each end of the bun of just bread because the turkey bacon lettuce and mayo were placed right dead centre and just looked brutal. Went inside showed the workers the sandwich they didn't see an issue at all with it then they made it for me again after about 10mins and it was exactly the same they just thought I wanted the bun toasted more couldn't understand what I was saying at all and saw nothing wrong with it and told me to just fix it myself. They took it back when I got a refund so no pic but this was awful. Whoever the owner is come on man and Tims lock in on...