I have been a St. Louis customer for over 20 years and have referred your fabulous recipes to many people. I remember starting at Avenue Road Bistro and then frequenting your Davisville location along with other Toronto locations. I moved to western Ontario and regularly went your franchise location in London for the short time he was open.
Over all the many, many visits I have never been disappointed until tonight. My husband and I (he has frequented St. Louis longer than I have) went to the Oshawa location at King & Stevenson. We were so glad when they opened and have been there more often than I can count. We have always been pleased with the service, the food and the atmosphere. Tonight, though, was a far exception from the normal.
The restaurant was very quiet (normal for the high vacation season). We selected a high top in the bar area. I recognized the bartender as someone I had seen serving on the floor but not behind the bar - at least while I was there. The first few minutes were odd as there was four servers having a mini meeting at the edge of the bar - no regard for the customers who were waiting for a menu or for a drink order.
When she finally came over she took our drink order and left us with the menu. When she returned we ordered an appetizer - the NEW 7th Heaven Layer Dip and we each order the Wednesday burger special. My husband ordered his with goat cheese and I order with Marble and no bun. She returned to the computer station at the bar and within seconds a bar patron was yelling at us that she was trying to get our attention. I acknowledged her thinking it was odd that she did not come back to the table, but I proceeded to confirm our order as she seemed to forget the basics. Within two minutes she was at our table stating she felt like she was missing something. When we re-stated our order, she said "oh yeah, the mayonnaise on the side is what confused me". I thought that was poor representation, but nonetheless, continued on with our viewing of the TV's.
At least 20 minutes went by when my husband called out to her behind the bar. She came over and that is when we asked her if she was bringing us our appetizer before the meal.. Her response floored me -"Oh yeah, I did not put that in. That is what I forgot. What me to put it in now - it only takes a second." First - I do not want to know that a food with dairy products only takes a second - that has food safety concerns. Secondly and more importantly, she did not once apologize for her error. We told her to cancel and her response was - "are you sure". I would have appreciated an apology for her error, but instead she made us feel like we were a bother.
In 20+ years I have never had a bad experience with St. Louise until tonight. It has me thinking if I will ever go to that location again. NOT the experience I am...
Read moreI recently had the pleasure of dining at St. Louis Bar and Grill in Belleville, ON, and I can confidently say that it was an exceptional experience from start to finish. This restaurant has truly raised the bar when it comes to providing outstanding food, service, and atmosphere.
From the moment I walked in, I was greeted by friendly and attentive staff who made me feel welcome. The ambiance of the restaurant was inviting, with a vibrant and energetic atmosphere that was perfect for both casual gatherings and special occasions.
Now, let's talk about the food. The menu at St. Louis Bar and Grill is a food lover's dream come true. The selection of appetizers, main courses, and desserts is extensive, offering something for everyone. The quality and taste of the dishes I tried were absolutely superb. From their famous chicken wings with a variety of delicious sauces to their mouthwatering burgers and delectable salads, every bite was a burst of flavor. The portion sizes were generous, ensuring that no one leaves hungry.
The service at St. Louis Bar and Grill was outstanding. The staff was knowledgeable about the menu and provided excellent recommendations based on personal preferences. They were prompt in taking orders and ensured that every request was catered to with care. Throughout my visit, the servers were attentive, ensuring that I had everything I needed to thoroughly enjoy my dining experience.
The overall atmosphere of the restaurant was lively and fun, making it an ideal place to relax and unwind. The stylish decor and well-designed seating arrangements created a comfortable and enjoyable space. Whether you're looking for a place to catch up with friends, enjoy a meal with family, or simply have a night out, St. Louis Bar and Grill in Belleville is the perfect choice.
I would highly recommend St. Louis Bar and Grill to anyone in Belleville looking for an exceptional dining experience. The combination of delicious food, attentive service, and lively ambiance sets this restaurant apart. Whether you're a fan of their legendary wings or want to explore their diverse menu options, you won't be disappointed. Make sure to visit St. Louis Bar and Grill for an unforgettable...
Read moreWow! Amazing service, amazing food, amazing value.
My son and I thought it would be a good idea to try the all you can eat boneless chicken wings. Since we really enjoyed the all you can eat ribs this past fall. So we went together last Friday. What a pleasant surprise! The wings were fantastic. Keep in mind that these are boneless wings, so all meat. And they're the "good kind" of boneless chicken that's real meat rather than the reconstituted "nuggets" that many places serve. Cooked perfectly and the breading on them was enough to be tasty and to hold the sauce but not so much that you can't find the meat. What else was notable about the food experience? The fries! They were notably superior. Lots of fries on the order, a good size, and not over-cooked. They also have a decent selection of beers on tap and the pint I ordered was only $7.49, which is pretty good for the area. The service was also top notch. We were seated right away and our server Todd was at the table within the first minute. He was pleasant and sociable and it was very obvious that he wanted our experience to be a good one. He took our orders, answered our dumb questions with a smile, and was quick with service. All throughout the meal he kept checking on us and was quick with the "next beer" and in keeping the table cleared. What a great difference to feel like you're truly welcome and your experience matters, unlike other places where I often feel like I'm more like an inconvenience to waiting staff. Thanks so much Todd,...
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