I’ve been going to this location since it opened. It was a staple in our family. We knew the staff and looked forward to going. Unfortunately over the last few years the service has absolutely gone downhill. At first we just waived it off as a bad couple of experiences, but then it became routine. Our waiters, not coming back to check on us, literally going inside ourselves to ask for what we need. Unfortunately that’s be constant with the Belleville LoneStar service. I understand when it is busy you may wait longer, but when you’re only serving two tables on the patio ? That is unacceptable. I’ve noticed it also has become a trend to not bus tables as well. All I’ve seen when we go are dirty tables. Again, not for being overwhelmed and busy. The place hardly has more than a few tables when we go. It is no longer a busy location. We would be brought our food and our table still had our appetizer plates or chips and salsa dishes which we awkwardly move around and then our server still doesn’t take them away. There were even seagulls sitting eating food on the empty tables. That same night, our waitress waited until she brought our food out to tell me what I asked for was unavailable and hoped the substitute was okay? Like what ? I’ve never had that happen before.

As sad as it makes me and as long as I waited to have the LoneStar in Belleville, I won’t be going back. This location does not have the Lonestar magic anymore. There’s a reason there’s hardly anyone there anymore. This place used to be packed on weekends and now it’s nearly empty. Over the last few years the service has declined drastically and has kept us from going. We tried again recently over the last month to just be met with terrible service and to be disappointed again. I do love the food at LoneStar and I’ll be happy to go to other locations, but Belleville has become a complete disappointment.