Lone Star Texas Grill — Restaurant in Ontario

Last week, a couple of my gf's and I graced Lonestar and had dinner.

The manager and/or owner came by to see how we were enjoying our appetizer. We were eating the Crispy Avocado Lime Wedges, and we expressed to him that the Buffalo sauce they gave us for dipping was quite hot (and I can take a lot of heat). He told us that we need to eat the avocado slices with the "cilantro" on the plate, and it will not be as hot. This did work actually and it was much more tolerable. Having said that, many people hate cilantro (your girl isn't one of them) and it doesn't say on the menu that cilantro is the greenery on top, but rather arugula (it tasted like arugula which is my least fav type of lettuce, but that's just me). I think the manager thought it was cilantro - which tells me that he needs to review the menu again.

The prices for the appetizers is crazy in my opinion - $17.49 for these avocado pieces. Wild. They classify it as "Shareables" to justify the price I imagine, but people generally share an app and they were never this much $$. I checked Montana's apps for reference, and they have more variety and are less expensive (and still say it serves 2).

Our server was really sweet - no complaints! I had the chicken chimichanga, and I enjoyed it, but let me tell you, I could barely tell what I was eating!! The low lighting in this restaurant is comical, really. I get the desire to create an ambiance of sorts, but I couldn't read the menu or barely see my food!! We all noticed it, and it was not good.

They have a Taco and Tequila Tues deal, but that was all I saw on the menu. Is that it? To keep up with other restaurants (ie Piper Arms has daily specials), they should really revise this and have more deals.

I would have taken a picture of my food, but I wasn't in the mood to do that.

In summary ~ I just wasn't knocked out of the park with this place. Having said that, if you love a Lonestar, it's conveniently right off the 401 for folks traveling (but so are a plethora of other dining...

I’ve been going to this location since it opened. It was a staple in our family. We knew the staff and looked forward to going. Unfortunately over the last few years the service has absolutely gone downhill. At first we just waived it off as a bad couple of experiences, but then it became routine. Our waiters, not coming back to check on us, literally going inside ourselves to ask for what we need. Unfortunately that’s be constant with the Belleville LoneStar service. I understand when it is busy you may wait longer, but when you’re only serving two tables on the patio ? That is unacceptable. I’ve noticed it also has become a trend to not bus tables as well. All I’ve seen when we go are dirty tables. Again, not for being overwhelmed and busy. The place hardly has more than a few tables when we go. It is no longer a busy location. We would be brought our food and our table still had our appetizer plates or chips and salsa dishes which we awkwardly move around and then our server still doesn’t take them away. There were even seagulls sitting eating food on the empty tables. That same night, our waitress waited until she brought our food out to tell me what I asked for was unavailable and hoped the substitute was okay? Like what ? I’ve never had that happen before.

As sad as it makes me and as long as I waited to have the LoneStar in Belleville, I won’t be going back. This location does not have the Lonestar magic anymore. There’s a reason there’s hardly anyone there anymore. This place used to be packed on weekends and now it’s nearly empty. Over the last few years the service has declined drastically and has kept us from going. We tried again recently over the last month to just be met with terrible service and to be disappointed again. I do love the food at LoneStar and I’ll be happy to go to other locations, but Belleville has become a complete...

We have been going to the Lone Star chain for years when we lived in Ottawa (a true Canadian chain, where they began on Baseline St in Ottawa!). Our first experience in Trenton was on 19 Oct 2024 when we went out for my birthday dinner and experienced terrible service.

over 40 mins to wait to be seated, due to poor direction from the manager, despite MANY tables available. We can overhear the seating staff getting frustrated on our behalf, and they were kind enough to seat us despite the lack of direction from the manager. Thanks to the hostes! we were a small group, 3 adults and 2 children under 6, and it took over 80 mins for us to get our food, due to our inattentive water. A table seated 10 mins prior to us were done their meal and left before we got our meal. A table seated less than 5 mins after us were done their meal when ours was served.

waiter gave us minimal attention. The tables drinks were only refilled once, after the meals were served, after we were all out of drinks. We could see the waiter chatting with other staff more than they spent time attending to anyone.

meals were served incorrectly: crispy fish tacos were missing mole sauce and one other topping, kids chicken fajita was served without any sauce, and incorrect drinks were served upon requesting refills.

Quality and quantity of food was great, to the standard we would expect of a Lone Stars to provide.

Due to the poor service we experienced (again, on my birthday), for a bill well into the $100s, I would not prioritize visiting this particular location again. T

It is worh noting: there were plenty of other guests that had a great experience. We just weren't...