New York Fries Quinte Mall — Restaurant in Ontario

Ray, glad your experience was better than ours. I actually flagged my own comment because name calling is below me & I wanted it removed. Although that review was freshly written after that one worker thought it would be funny to say to a co-worker "this will be some sh*tty poutine", while making our fries. I thought he was just trying to be funny, and told my Daughter don't worry about it, as we were used to his ignorant behavior by now in previous visits, and I didn't want to cause a scene infront of her, but after we got home she felt ill. I should have just gone to management or maybe even the authorities. I instead decided to just end my business with them. There's been other situations with that same worker. The guy may have a grudge as I get much attention from the female company, but whatever the reason, name calling is not right, but behavior like that infront of a 9 year old is sickening. I suggest in the future you get the whole scoop of what happened, before throwing down threats...

Ordered 2 poutine and a flaming bacon fries....Then watched as orders came and went after ours. The 2 poutine sat on the pass bar while the staff tried to figure out how to make the FBF....then realized they'd run out of sauce to which the team lead ran to the back, grabbed a big bottle of hot sauce and returned, to drown my fries......then "apologize" that they'd made a mistake on my order and had to make a new one - except I'd watched the entire transaction; so I was lied to by your staff (team lead) Because if it was "remade" then the fries would have been hot and not barely lukewarm, right? Yeah, they were the latter, further affirmation your employee lied to me. I wouldn't normally write a review for something so basic and trivial but this one is based on integrity and...

Unfortunately unable to comment on the food as I was yelled at by an incredibly rude manager! Sorry that you are “out of dogs” but that is not a reason to take your stress out on me as a former customer! Seriously, then to bark at me “come back in 15 min”! Inexcusable, unprofessional behavior. Looks terrible on the company. More training required! I won’t be back.

Edited 2 July 2025 Just met with a very professional and pleasant manager after correspondence. A sincere apology and made it all right again. This is how it should be. Top notch customer service. Highly recommended. Thank you very much. And thanks for restoring my faith in businesses. I’ll leave the original review but have changed the score to accurately represent my latest...