Tim Hortons — Restaurant in Ontario

Unfortunately the cons outweigh the pros for this Tim's. 90% of the time they are understaffed and you are in line waiting a stupid amount of time just for a coffee. When they do have a greater amount of staff you'd think the service would be faster, right? Nope. They are still extremely slow, don't even know how to punch in your order most times and instead of handling stressful, busy situations professionally, they just end up chatting with each other and start walking around aimlessly. It makes you wonder whether or not any of them received ANY training whatsoever. There is an older lady in particular that is extremly rude and impatient, which wouldn't be the case if they just took control of things. To top it off, they can't even get an order right despite not being busy (sometimes), making the order monitor they use completely usless. The only good thing I can say is that I've yet to get cold or stale food or coffee. Regardless, not the best Tim's which I partially forgive due to it being...

The lade names Medyy, works in fanshawe college she is rude and mean, doe not know anything about app all times same excuse i cannot see or doesnot know because she doesnot use app, and does not try to ask other people who know, when customer ask her if other person can help she tries to not get help. Has a mean behavior. Is she doensot use app does that means tim should close the app and rewards thing, i had 2 rewards to claim i could not open them and ending date was same day and she didnot tried to help and doesnot try to take help from other people. On the top she said its not commercial tim and these rewards cannot work here like really? Where ? is there a special tim outside where these things work well tim doesnot...

Terrible Tim Hortans. Service is really bad; the staff don't really know what they sell and if you ask they constantly have to look back at the menu. They don't handle substitutions well and anything you ask for that isn't a key on the register they end up confused and taking forever to punch it in. There is also a very limited menu compared to other Tims and many things are always "out-of-stock" but I suppose that's a product of being an outlet in a college. There is always a huge line aswell but that isn't really their fault. The only reason I gave 2 stars instead of 1 is because I know it's a college Tim Hortans so some of these issues are...