Angel's Diner Orangeville — Restaurant in Orangeville

The staff is not managed well enough to handle challenging situations. They have moveable tables to accommodate groups but the staff do not communicate so the tables are not utilized in the best way possible. Managers do not have the skills to listen, or to de-escalate situations. Maybe it's the stress of being understaffed? or very busy? but if a manager took the minute to listen with the goal of "how can we work this out" it would save 10 minutes of posturing control and having the last word. The booth configuration really limits how customers are seated . If a customer was to not return it would not be because of the food or the pricing - the staff needs leadership that is solution orientated. I had hoped to have a happy celebration today with family and friends coming from all over Ontario, We came in early prepared to happily wait 45+mins so we would not rush the staff, but still be able to eat and go on to another event that we had planned. (They would not take a reserv. a week prior but the person on the phone said they would keep a note to expect us - they did not, I thought that's ok we came with lots of time to sort something out ) and even as tables clearly opened up to accommodate us all over the 30 minutes we waited , the staff had no means of communication. Instead of 1 waitress taking the group and saying to other servers "I have a group" , stating the situation or challenge to the team - multiple waitresses were working seating. Seating for those tables should be handled by 1 person. Multiple waitress divided us up. I couldn't begin to explain how the situation escalated so much - when asked what was now multiple waitresses if we could sit together and none of them talked to each. I got up at one point because I had family all over the restaurant now - to thank them for coming , apologize to them for not sitting with them and to discuss the event we were going to after lunch - and that caused a manager to assume we were moving around after ordering from multiple waitresses. We weren't. The manager (woman with dark glasses) laid into me loudly and publicly. After trying to explain and seeing she had no intention of understanding she continued to repeat and repeat herself - I just apologized, ( I have a health issue and would never have the kind of energy to engage in a "go no where" conversation ) so I straightforwardly said we would like to eat our food, no one is getting up anymore, we are all seated and I'm not talking anymore (because I physically couldn't) - she repeated what she thought she heard - "YOU'RE TELLING ME NOT TO TALK ANYMORE!!" she looked so angry and stormed off and we thought we are about to get kicked out - my youngest daughter thought we were getting thrown out and couldn't eat the food in front of her at her table. No one came back for a while to take anyone's orders at the other tables so everyone was fearful and nervous - such an unexpected, unwarranted, unpleasant feeling. I didn't want to write a review but - I think with good leadership and teamwork and communication skills this could have been 100% avoided and I hope saying that might make it possible in future to look at how to do that. I'm sure other customers around us and this manager were wondering what on earth was going on too - very disturbing. I'm sorry they had to witness any drama. I didn't come to cause trouble or argue I also didn't expect to be told off in front of my family and friends and...

Came with my Dad for lunch. We were greeted by a friendly woman right away. Was asked if we wanted the breakfast or lunch menu, and we said lunch. We were seated right away at a clean booth. The diner was quite busy, and it was very warm inside (not comfortable at all). Our server (name unknown, wore a mask) came and took our drink order and left.

We chatted, and she delivered our drinks (without straws). Just as my Dad was going to ask, she pulled out 2. And asked us if we were ready to order. We were. He ordered the BLT on white with coleslaw. I ordered the Perogies with fried onions, NO BACON, and sour cream. 😋

A bit of a wait later, another woman server brought our food. My Dads BLT was huge and a nice size of coleslaw in a bowl. ($10.99) It was so big he didn't finish his meal.

My Perogies (10) looked yummy, the side of sour cream was just a small container, and I requested more. The onions were big and were slightly seasoned, which I wasn't fond of (I'm Ukrainian & used to Perogies). But they tasted delicious nonetheless. ($10.99)

Not once did our server come to see how we were doing, how our meals were, if we needed refills. She did pass by us several times. 🤷🏼‍♀️ We finished. And waited for our server to come. And we waited (it was very warm in there as I said). Finally, she came and took our plates. We figured she'd automatically bring the bill... nope 🙅🏼‍♀️. We waited there again . She walked by about 2x and never came to our table. I was looking around, and all the other servers were manding their tables. She finally came, and my Dad asked for the bill and the machine. She came with the bill but not the machine, she had to go back. 🙄 When she came back, she stood at our booth while my Dad was trying to pay (not sure if that's customary there, but most places step aside or leave while the guest pays). Anyway, he couldn't see the bill or the machine as he didn't have his glasses, so I had to read it out to him. Aloud, I had to ask how much to tip while she stood there!!! Anyway, he paid, and she gave him the receipt and walked away. We got up to leave, and almost everyone who worked there said, "Thank you" or "Come again," but not our own server. I wish we had someone else, and I wish I knew her name. But she was the only one wearing a mask. Once outside, the breeze was so refreshing!

We'd return but not let her serve us. Yummy food, clean, fun, diner atmosphere....

Arrived at 1:10 pm… waitress took our drinks order , came back 10 minutes later to get our order( 15 minutes). Came back about 5 minutes later with our soups, I asked about our drinks and she said she would be right back. Now about 4 tables in our section have arrived after us and are starting to get their food. 10 minutes later she comes with our drinks( already finished our soups) . She then serves another table that arrived after us and we have to ask her when do we get our food? 5 minutes later comes back to admit that she forgot to put our order in after she gave us our soups. They will be rushed.. 3 times she comes by to say sorry and it will be there in 5… my friend complains to her and she says she will pay for her meal. 1 hour after arriving , we get our food. When giving us the bill, again apologizes . Fine… tells us not to tip her… no discount on the bill for her mistake. Food was fine but service definitely was not. And to offer a discount and then not give???? So my friend asked to talk to the manager… who said that they got a different story and gave my friend a $10 gift card. ….. we never once were rude to her and then she lied about the situation. We left 2 hours after arriving. A waitress at another restaurant in Orangeville forgot to put our order in, on my husbands birthday dinner, and they didn’t charge us for our food. We would go back there . The food at Angels was good but the service and their perception of restitution is sub standard. I would have thought at least $25% of the total bill at least. Now I’ll make sure people know how polite patrons are treated if they at Angels ,...