Subway — Restaurant in Oshawa

I am voice to text this review because I am walking away from the store hungry. Hopefully this review still turns out to be legible. What I just said I want to make sure not to put down the staff because the staff at this location are overworked and probably underpaid and have always provided exceptional service with smiles on their faces. That's the reason for me giving any stars at all. I really hope this review does not reflect the staff in any way 😔 😕 the staff are sweethearts unfortunately they have to tolerate angry and hungry customers who stop at Subway expecting standard Subway quality food and service this location does not have updated accurate hours my stomach was growling today as we decided to try to get some exercise and walk to this location instead of Drive arriving half an hour prior to closing Time displayed on the internet the door was still unlocked the open sign was still on and yet we walked away hungry being told that the store was already closed and no food was available. This store often does not carry the same menu items or as good quality menu items as other locations standard would be however we continue going there especially because the staff are so sweet and friendly and so we sacrifice quality product for quality customer service it was quite frustrating today to now also be disappointed and let down by the store and yet another way all I'm saying I would put this on poor ownership in poor management and definitely not put on the staffit sucks because it's such a convenient location the staff are such sweethearts I would still remain a loyal customer had we not have had the experience we just had today. After today I probably will really have to be starving to consider going back 😔 the ownership should really get it together. Don't take this review or any other negative review out on your staff you should be doing more to support your staff and making sure that your store is run orderly. 100 Stars zero Stars for the ownership but 100 stars for the staff who have to put up with the angry and disgruntled...

I wish i could give zero stars but there wasn’t an option. It was around 9pm on May 02,2023, the so called worker was very rude, unprofessional, impolite, impatient and discourteous. We asked for veggie patty and then seeing that it was frozen, we changed our mind. She didn’t even started to make it but got frustrated when we said we do not want this. She literally smashed the patty on the counter and took a deep breath and rolled her eyes giving expressions. It felt like she is doing us a favour by giving us a sub. Well, I don’t think this is a sign for good customer service. The employees should get some training on how to serve and treat their customers. I don’t think we are supposed to smash customer’s order at the counter. This lady was getting into an argument instead of apologizing that she was rude and yelling that she is polite enough. Seriously!!!! Worst customer service ever.

I would neither visit this place nor recommend anyone. If you want to ruin your day and get insulted by the employees there, you are more than welcome to go and get insulted by tre employees.

Being busy is not an excuse to be rude to the customers.

Better get...

Not sure if this subway location has new ownership or just poor hiring skills but, the employee (Asian woman) behind the counter is unprofessional, always rushing customers and discourteous. Does not display simple customer service skills or product knowledge. Ordered a rice bowl with a bag of chips and the bowl was made sloppy, half empty and the chicken and rice was cold. Employee does not read the special instructions

on online orders. Asked for extra veggies and that was not done. She also forgot to provide me my chips or any cutlery/napkins and when I let her know it was missing she got frustrated and starting arguing, claiming I didn't order chips. LOOK at and VERIFY the receipt before arguing with the customer!! No apology either when I showed her my receipt. There is always a mistake with the order and/or something is missing (even when there is no line ups). Definitely, not a good sign of good customer service. Would not recommend this location. Their employees need more training on how to serve and...