Subway — Restaurant in Oshawa

This Subway restaurant owner needs to learn just how important customer service still is to people in this neighborhood . I was recently in Subway. Long story short I ordered 4 subs and 2 were the meal with chips and a drink. When I turned to get ice tea from the soda machine it was out of order. I asked the girl if she could substitute for a bottle and I would pay the difference. She informed me that I had "ruined" a cup and my transaction was completed so she would be charging me full price.In her defense she said she didn't make the rules but needs to learn some customer relations. In addition there was a lineup of people that were obviously inpatient and a young man with a big mouth who started yelling at me that I should have looked at the soda machine before I placed my order. In the end I gave her the cup back and said my family and I would in the future be taking our business down the street to Mr. Sub. I was humiliated in a neighbourhood that I have owned a house for 16 years. We have always gone to Subway but this will be my last visit to any location.

Business need to start to remember , the best form of advertising if word of mouth. But this also works the opposite when customer service is least important to a business.This was obvious when the girl stated that my transaction was completed.

In addition, since talking to someone that worked there. I have something to add to the previous post. I was surprised when she said that the owner video tapes the staff and watches them at home. He would then call the store and yell at the staff. I guess this explains the rude young lady behind the counter that I experienced.

In closing I would like to add that I have sent an email to Subway head office. However in sending it I noticed that they send them out to the individual stores. This certainly doesn't help for quality or consistent business practices but will go a long way for customers to look upon Subway restaurants as a whole in a negative light, with an owner that puts customer service at the bottom of his...

On Jan 4-2023 I went in the store to ask about coupons and received the worst customer experience ever. I have always been treated well but this other older lady Erin treated and talked to me in a condencending way like a child & said she worked there for 20 years. This is all because I asked her a simple question about the coupons question. Very disrespectful, no customer service and rude & when i get her name I will update this REVIEW (ERIN), because who needs someone talking like to you when your trying to ask a simple question,. This girl yelled at me in store and posted a review which has nothing to do with the business nor myself directly. You know nothing of my personality & me a s a person, so your lies and defamation of my character. You keep changing your name which Nobody cares, but we all know who you are, your hurting the Subway reputation & the owner I will be contacting your head office for harassment and putting my company down and my name As for saying I'm harassing stores in the plaza you will need proof of this, your wrong Erin I live locally and I actually know the owners & well respected. So please stop making up lies & reaching & causing trouble grow up & stop please, in my workplace business & area . Just remember, this is all from you not letting me know about your non use of coupons with your company in whichi dont know. Your review has nothing to do with the store nor customer service, so nice try. Time to get a life now & do your job, your supposed to be...

I recently had the pleasure of dining at the Subway in Wentworth Lakeview, which was a delightful experience. The atmosphere was clean and inviting, creating a comfortable environment for patrons. However, the exceptional service provided by Neenu, one of the employees at Subway, truly set this visit apart. Neenu's warm and friendly demeanor made me feel welcomed from the moment I stepped in. She was attentive to my preferences and offered valuable suggestions regarding the menu. Her product knowledge was impressive, and she went above and beyond to ensure my order was prepared to my satisfaction. The food itself was fresh and delicious, a testament to the quality that Subway consistently delivers. The ingredients were well-prepared, and my sandwich was made exactly to my specifications. My experience at Subway Wentworth Lakeview was top-notch, largely due to Neenu's outstanding customer service. I left feeling satisfied and appreciated as a customer. I wouldn't hesitate to return, and I highly recommend this Subway location to anyone in the area. Thank you, Neenu, for making my visit...