A&W Canada — Restaurant in Ottawa

I ordered online for delivery. The food showed and had no toppings. I walk over to the place and ask that this be resolved. I was told no. If I wanted the food, I was forced to purchase them again. I double confirmed that I had placed my order correctly, and they said there is nothing they can do for me. Its like a couple dollars, you couldn't just given me a replacement for the mix up? I did not eat the order I got, I brought it to the restaurant to show that I was not just trying to scam them. Also, I called roughly 10 times and no one answered. If I knew that there was nothing they could do for me I would not have walked over there in the first place but they absolutely refused to pick...

Worst A&W location in possibly all the universe. Who puts pickles on chicken sandwiches ??? I ordered onion rings and they took them out of the fryer halfway through cooking them and doused them in their horrible seasoning to mask the half fried breading. The counter dude gave me a snide look when ordering the onion rings too, as if he knew of the impending torture I was about to endure. The beef buddy burger was pretty good for the price though, I'll probably get just that next time and save myself a trip to hell again. Let's try harder...

I bought on the app, confirmed location, payment processed, store was closed - at 6:40pm, despite the app, and Google listing their closing hour as 9:00pm. Went for the burgers or refund the next day, and had the manager be very rude, made me prove I was charged, no apology. This guy is in the wrong line of work.

Update: I outlined the event, as requested, to A&W customer care, lol they obviously don't care, as no explanation, or follow up...