Baskin Robbins — Restaurant in Ottawa

Went there Wednesday another lady and her child in line and another lady picking up her cake. The cake lady demanded her 10 dollar discount, the employees showed her that she got it. The lady demanded to speak to manager, manager said the same thing. Lady took phone through it at the employees and broke the phone the lady with her child asked the lady to calm down the lady buying the cake around 40 years old screamed “f - - k you” the child was scared and so was my daughter. Cake lady left. The cake lady said she is writing a bad review. That’s why I’m posting this to let u know she was “can’t say the word”. Great place, great employees, great...

Many reviews state being disappointed but I had an exceptional experience. We ordered a Batman cake for 6-8 people and the owner was on hand when I placed the order and completely supported my request. He was friendly and knowledgeable. I left feeling really Excited about the cake. Upon pick up, the cake was above and beyond what we had expected! He included a Batman figurine for my son and it was decorated to our order-perfection. I’m so grateful and truly feel like Our experience at this Baskin location was our best yet. Thank you so much for your attention to detail and commitment to...

I have had poor service from this location in the past and I wrote about it. I had EXCELLENT service this weekend and this store deserves a great review.

I ordered a cake for a special event this weekend from a competitor and when I went to pick it up they had no record of my paid-for order. The substitute they offered did not remotely meet my needs. We stopped at Baskin Robbins in desperation.

Staff were friendly, helpful and SUPER accommodating. With incredibly short notice they prepared two lovely and tasty cakes. They helped make my event a...