Broadway Bar & Grill — Restaurant in Ottawa

Normally I don't believe in leaving negative reviews, but for this I have to make an exception. My partner and I ordered a chicken wrap and chicken club, respectfully for delivery, which was prompt. Upon eating, I made it through the first half of my wrap and my stomach began to hurt and I felt like I needed to vomit. My partner didn't finish her club because she didn't like the taste of the chicken either. 20 minutes later, we both became ill, with her beginning to experience allergic symptoms. She is allergic to pineapple and shellfish, which we didn't assume we needed to worry about since it was a chicken club sandwich and there shouldn't be cross contamination anyways. Upon feeling this way, I called the restaurant to let them know both of us were feeling ill after eating their chicken and asked if there was any possible cross contamination and what was in their kitchen as I may need to take her to the hospital and I will needed to know what to tell them. The hostess who answered the phone said to me, "Well you didn't put any allergies on your order, so we couldn't have know". Which again, when ordered a CHICKEN wrap and a CHICKEN CLUB, shouldn't be an issue for pineapple and shellfish. When I explained I also was feeling unwell and vomiting, and suggested perhaps the chicken was off, she said, "Well the kitchen is usually on top of it, and no one else has said anything and we've been serving the chicken all day". Note, we ordered at 11:30, so it's not like this was a once-off in the evening. I find it very irresponsible and rude to essentially blame the customers for falling ill after the food you have served them. She said she would, "look into it" and attempted to end the call, but I suggested she report to the manager, and before I could give her my number to reach me back, she hung up. As I said, I don't usually leave negative reviews, but this is borderline dangerous how nonchalant they are to someone reporting potential food poisoning/allergic reaction because of their product. If I could give 0 stars I would, please be very, very careful if you order from this...

July 27 @ 11:30ish. I’ve been to this broadway once before and had a decent experience. Today I went this morning for breakfast and was just astonished and appalled at the service I received from the so called MANAGER. I ordered the mama Dina’s and it comes with the option of bacon or sausage, so I asked my server if I could have one of each to which she said yes. When the plate came it had a lot of meat and I wanted to make sure I wasn’t going to be charged extra. The waiter then said that if I wanted both bacon and sausage it was a $4 extra charge. I told her that if she had indicated that to me then I would’ve just stuck with either just bacon or sausage. She then apologized and said she’ll talk to the manager to get it sorted. I was eating when about 10 mins later the manager comes over and says “so what’s the problem” I told her the situation and she said ok so which do you want if you had to choose. I told her I’d have just chosen the bacon. THE MANAGER THEN TAKES MY PLATE AWAY WHILE IM EATING, EMPTIES ALL THE SAUSAGE OFF THE PLATE AND HANDS ME BACK MY PLATE. I was appalled with this action. Since when do you take a served plate away and empty food off of it. Someone needs to teach this woman customer service or get her off being a manager because a good manager would’ve apologized for the inconvenience and misunderstanding and just taken the $4 off my bill. ALSO, at the end when the waiter hands me the bill she failed to mention that rye bread was also an extra charge. Honestly stay away from this place. They all clearly lack communication skills and basic customer service. I can’t believe it’s so hard to tell a customer if there is an extra charge to something And please give some training to that so called female manager. Ridiculous to take food off someone’s plate and give it...

I went to Broadway on Innis for a special daddy/daughter breakfast. My daughter chose the breakfast pouring which she really liked. The problem came with my steak and eggs. The eggs (2 overeasy $10) were fine. The steak (ordered medium rare, I'm guessing top sirloin) had gone directly from the fridge to to the pan, was devoid of any seasoning and was served blue). I ate my eggs but after sawing through my first bite of the steak, I realized it wasn't even palatable as is. The server came and asked how the food was. I informed her it wasn't good and declined any offers at additional food. Shortly after the manager came by and asked what the issue was. I showed her the blue unseasonably or underseasoned steak to which she debated with me on the seasoning and responded with a " what, so you want a discount now" and when I said no with a follow up she cut me off and said okay and walked away. The only reason why I gave 2 stars was because my daughter enjoyed her food and our server, despite being busy was attentive and she was tipped appropriately. The food quality for my meal was best described as poor and incomplete and my experience with the managers attitude just sealed that I won't be offering this place my business as my special day with my daughter has now gotten of an unexpected rough start as I had to take my leftover steak to salvage it at home (ya, I had to cook the food I recieved from a restaurant, let that one sink in). Nothing wrong with the cut, was just grossly undercooked and grossly underseasoned. Just a complete lack of effort and caring by the cook and...