Tim Hortons — Restaurant in Ottawa

To whom it may concern,

I am writing to express my extreme dissatisfaction with the service I received at your Tim Hortons drive-thru location. My recent experience left me feeling frustrated and disrespected as a customer.

On May 14th, I visited the drive-thru and ordered two coffees. Upon attempting to pay with my Tim card, I encountered significant issues. Despite knowing that there was sufficient funds on the card, the employee at the drive-thru window failed to process it properly. Not only did they struggle with the transaction, but they also insisted that the card had no money on it, disregarding my assurance otherwise.

The situation escalated as I insisted on having the card processed again. It was only after persistent insistence that the employee finally attempted the transaction once more, which miraculously went through without any issues. This unnecessary ordeal not only wasted my time but also tarnished my perception of Tim Hortons' customer service.

I was deeply disappointed by the lack of professionalism and basic training exhibited by your staff. It is unacceptable for employees to accuse customers of being wrong without properly addressing the issue at hand. This experience has left me questioning the competency and integrity of your establishment.

I urge you to take immediate action to ensure that all staff members are adequately trained to handle payment issues and interact with customers respectfully. No customer should have to endure such a frustrating and...

I am very disappointed!

My daughter, who is a vegetarian, ordered an egg wrap, but unfortunately, she realized after her first bite that she had received the wrong wrap—it was a sausage and egg wrap. I had to run and get her some napkins so she could spit out what was in her mouth. After that, I approached a cashier to complain, but she tried to tell me that we had ordered incorrectly. I explained to her that my daughter is a vegetarian and knows what she ordered.

What really frustrated me was that instead of resolving the issue immediately, she argued with me first. Then, she went to check the screen to verify the order. What a surprise! The sandwich maker had made a mistake.

Having worked at Wendy's before, I learned that complaints should be addressed immediately without argument. My daughter’s breakfast was ruined, and all I wanted was the correct order!

The cashier did offer to refund me, but I refused it. This isn’t the first time I have had a bad experience with incorrect orders at different Tim Hortons locations, where staff members often argue with me. It seems to be part of their policy, which is really disappointing. All I wanted was to enjoy a nice morning with my family! The location was 1150 Blair...

I waited in a long line at the drive through, get to the speaker, but they don't answer. As cars were piling up behind me, I decided to pull up to the window, where they explained that my van was too large for there speaker. I've driven a Ford transit 150 (not the 250 passenger van, that's bigger), and in 7 years, I've never been told that my van is too big for a drive through. They the tell me I can buy a coffee, but if I want my breakfast, I'll have to come inside. So I wait in the outside line and them have to wait in the indoor line as well. I won't be coming back to this location, it was a huge waste of time so they could save face on the drive through times. If the countless drive through I've went to, this is the only one that said I could get food because my van was too big. Wild. After receiving the reply from "the owner", I clicked the provided link and ended up back in my app, which led nowhere. I called the customer service number, they indicated that it was up to the actual owners whether or not they call back. I haven't...