Iskender Kebab House Turkish Cuisine — Restaurant in Ottawa

Since the new owner. The food doesn't taste the same. Food is dry... potato are hard... and when you ask the cook he say he doesn't care. : ((Am busy)) .... (( Response from the owner an hour ago Hello good afternoon, I just remembered the situation. Firstly, you complained about the patatos first after eating half of it and the cook did respond to your request and provided you with rice and garlic instead since you didn’t like the patatos. Its not right to come out here and present false information we have recordings of the incident and there is a camera recording everything 24/7. Thank you. Since the new owner the food obviously doesn’t taste the same it tastes so much better given the lots of reviews we have are getting. )) since google review don't have option to reply to owner. i have to reedit my review.

: hello good afternoon owner. since you response is incorrect.. let make things more clear. i was the customer with the beard. my meats were dry! my potatoes were hard! my friend is the one who went and ask why the food was dry and if it''s possible to exchange them for more fresh potatoes. he came back with rices and was not happy with the situations.

also, am the one who left the full potatoes on the table and left. like you said you record 24/7 so you can clearly see i took 2 bite and left it there. and since you been rude with my friend. I don't see how we could have fixed this situation.

you're lucky we didn't ask for a refund before leaving. also was my second time i went to your restaurant. first time my experience was good, i don't know if you guys had a bad day sunday july 10. but, that was no reason to be rude. potatoes were bad. you could have made a fresh one and we would have been happy.

but, i would suggest you work on you customer...

I recently dined at this restaurant, and I have some really bad feelings about the experience. Initially, we were excited to visit after checking the high ratings, but our expectations weren't quite met. The food was just okay, and the portion sizes left us wanting more. We ordered two dishes for two people, and it felt like we barely got enough to satisfy our hunger.

What surprised me even more was when my husband posted a review on Google expressing our feelings about the food and service. Shortly after, the owner reached out to him on Facebook, asking for the review to be removed. This was quite unexpected and felt invasive.

To make matters even stranger, the owner shared CCTV footage of individuals who weren't us, claiming they were the ones who ordered less food. This raised some serious questions about the restaurant's integrity.

I hope this restaurant can address these issues and focus on improving their food and service rather than monitoring customers. Genuine feedback is essential for growth, and I hope they take this in stride for the betterment of their...

We ordered the Family Platter for 4 (1/2 Chicken & 1/2 Veggie $90) at 3 pm for dinner at 5 pm. The potatoes were stale and had a bad smell, and the crispy pita on the salad had a stale, bitter, and dirty oil smell, so I had to throw it away. There were no veggies in the platter, unlike many other shawarma places.

The chicken, rice, and falafel were okay, and the owner did give us 6 pitas instead of 4 at the time of pickup.

I called the store and talked to the owner the next day around noon. However, instead of listening to my feedback, the owner started screaming right from the beginning of the call. He accused me of creating drama and trying to get something out of him and said he doesn't take any feedback about his food. He didn't even let me talk and told me that no one tells him how to cook.

I had called to provide feedback only about the potatoes and the crispy pita in the salad, but the owner was arrogant, disrespectful, and unprofessional.

I would advise others to avoid this place and take your...