My first time at Lansdowne joeys in Ottawa as we were visiting from Toronto. I was told not to visit Rideau Joey's as this location was better.

Food was great, atmosphere was great. What really affected our visit was the waitress Abigayle. I am a support worker accompanying 2 people we support with an intellectual disability along with my co workers. At first, Abigayle came and asked if we wanted to order drinks. 4 out of 5 individuals ordered a soft drink. The 5th person said water and she rudely says "everyone on the table gets water regardless" we placed our food order at 7pm as well. At 7:20pm 4 out of 5 received the soft drinks. The 5th person still didn't receive a water. We had to call on her to remind her about the water as we had none at the table.

She seemed annoyed each time she came to our table and we did not enjoy her as her tone and body language showed annoyance.

Food came, tasted delicious. Kitchen gave one of my co workers less sweet potato fries and they gave us more after realizing.

This part really changed my perspective on Abigayle. We had to split the bill 3 ways for filing and paperwork purposes for work. I told her we wanted the bills split in 3 and I told her what each bill will be charged for which was fine. I told her it will all be in cash as this is how we pay for work. She says rudely "why not just pay it all on one bill if it's the same form of payment" I re explained I cannot do that. She complained that she has to walk to the bar multiple times to input the cash. I explained that I will give her all the cash upfront and to bring the change back. She then asks "How much change do you want?" I replied "please bring back all the change for all the bills." She says "so you're not tipping since you want your change." I said "please bring back my change and I can then give a tip" she rudely takes the cash.

We ponder at the table like wtf this is Joey's a place of sophistication and this is not polite nor professional. She deserves no tip. She comes back and she waits around expecting this tip. We live in a world where a tip is expected and we had to give her one even though she is highly disrespectful. We gave her $12 which was less than 10% because I had told her I'll give her once I receive the change.

I phoned the manager named Jessica, she answered the phone unprofessionally. When she answered she didn't state her name nor position I had to ask who am I speaking with. No formality. I told her about Abigayle and we are with people with an intellectual disability who were visiting Ottawa. She asked for me email and I gave it to her. She said they will email me with a gift card for a Joey's In the GTA toronto as we are from there. No email sent.

She has not done so, and I will say this, please change your waiter or waitress if you do get Abigayle.

I will also contact Joey's head office and launch a complain.

Will not be visiting Joey's in Ottawa ever.