Maverick's Donuts — Restaurant in Ottawa

We entered the store and everything looked promising. It smelled really good. My partner and I decided what drinks we wanted and ordered them from the server, so we could decide what donuts to get. The server waited at the cash and asked my partner again what drinks we were getting. The server told my partner that they were out of one of the products and he said that’s fine he was going to get a black coffee instead. There was another worker hovering around sweeping and watching, not being helpful. The server asked my partner if he wanted any donuts and I told the server I was going to get the donuts. I selected the donuts and the server almost selected the wrong ones but I corrected them. While we were waiting for my drink to be made my partner tried accessing the bathroom but it appeared that there was someone in there. We hadn’t seen anyone enter the bathroom during the duration of our visit. I asked the server if there was a key and they said no it should be unlocked. So must of just been in use. After the server finished making my beverage I went to pick up my cup and the lid popped off. The server gave me a second cup as if that was going to help and then put on another lid. That lid also popped off. Then she suggested doubling up the lid and I said no because that wasn’t going to help. The lid on my partner’s black coffee also wasn’t staying on the cup and I was worried he would burn himself while driving. Some of the donuts were pretty good but one of them tasted stale. I had ordered a peppermint mocha and I was so distracted by the cup and the taste of stale milk in my latte that I hadn’t noticed that there was no peppermint flavour. I have no idea what the server made me. I let my partner try it and he gagged and offered to get me a drink at Starbucks but I settled for McDonald’s because I wanted to get that garbage...

It was a normal Saturday morning as I was going to surprise my grandma with one of her favorite donuts from Mavericks because she is elderly and vulnerable during this pandemic. I saw a sign that said no more than 3 customers allowed in the store at a time. When I looked in from the outside to my surprise I noticed 5 customers in the store. So to my sense I assumed that the sign was a misprint. So I proceeded to go in the store keeping my distance and the worker/owner said abruptly in a rude tone, to leave the store. I mentioned to her the sign says 3 customers at a time but yet you have 5 customers. Than she says to me I didn't get a chance to tell the senior to leave but she had the time to tell me to wait outside. Which absolutely didn't make sense in my mind, but I walked out of the store anyways waiting. Will I was waiting outside I mentioning to my friend who was having a coffee, that apparently your allowed in the store if you're a senior. A few min later the worker/owner came outside to tell me to leave the premises and I mentioned to her I haven't done anything wrong and was just justifying that you're sign says 3 customers only and yet you let 5 in the store. She had the nerve to tell me that they were her regular customers on top of the fact they it was okay that they were seniors as well. I guess she didn't like the fact that I pointed out her errors. All the sudden she raised her voice and says to me as she points in a certain direction to go to Tim Hortons. So I said her I wasn't going to give you my business anyways because of your rudeness towards me. She gives me the finger as she walked back into the store. In my opinion I think this was a...

The product is delicious, but inconsistent. What you get one day may not be the same thing you get during your next visit. They are a new business, so they could still be working out some kinks. Staff use chopsticks to make room in their yeast doughnuts for filling, which is a health & safety concern due to possible splintering wood fragments. Not sure if this is an upgrade from when they initially used Sharpie markers.

Please be extremely cautious if you’re considering employment here as the owners will tell you everything you want to hear to hire you, then fire you once they’re through a busy period. During her interview, my fiancée mentioned she could only accept the job if she received full-time hours. Jill, the owner conducting the interview, assured her she would be full-time. This didn’t happen as she was lucky to get 30 hours a week. Now just after Christmas they have called her to let her go without notice, effective immediately. (Yes, they did it over the phone).

If you have a sweet tooth and are looking to support a local small business, I recommend going next door to ICHIBAN BAKERY. I’ve had a chance to speak with the owners on several occasions over the years and they are wonderful people with a ton of passion for their work and the people they surround themselves with.

Despite my grievances with Maverick’s, they do offer delicious doughnuts. So definitely try them out at least once. This review is more about the people running the place. They could definitely use a lesson...