Napoli's Restaurant Pizza & Pasta — Restaurant in Ottawa

We called ahead to make sure that we would be allowed to order as we were coming in 1 hour before the restaurant closes. Got there before the kitchen closes. No formal greeting at the door as we waited for a server. Server comes and tells us “kitchens closing so be quick to order” Rude and odd experience right at the start. We waited patiently 10 mins until we finally signal the very busy server. Our food comes, it’s undercooked.

The pizza is watery, the ravioli had to be returned because it wasn’t even Al Dante, it was literally raw. The pasta I ordered was beyond disappointing. Not fresh at all. The food was so bad and the only thing we felt was embarrassment because we came in late, and we’re being rushed so we can’t really complain about food except we had no choice to give back the ravioli.

A very rushed experience for an “upscale” restaurant. They did have other customers even after we left but they didn’t seemed rushed at all. Super disappointed and will not be coming back as the service isn’t great, and the food is NOT...

This place is as advertised by other 5 star reviews. I live in hunt club east area. This is where pizza comes to die. I found Napoli's doing a google pizza search and luckily DD delivered to my area. We ordered the chicken and Lebanese pizzas. We also got the pasta combo. Everything was exactly how everyone described. Loaded with tasty fresh toppings and smothered with melted cheese. This is definitely my new go to for occasionally indulging in a pizza and pasta fix. I will admit, my partial drive to post a review is also based on the last reviewer that gave 1 star. I have to ask… If you’re a google reviewer, do you not inherently read the reviews before ordering? You got a sloppy delicious loaded pizza like many people mentioned. Even the menu says “brick of cheese” on their pizza. Giving a negative review for getting the advertised product is like going to an R rated movie and being upset about the language or violence.

Thank you for all the reviews that made me try this place and thanks for the tasty food Napoli's. You have a...

Tonight we ordered pizza and pasta from Napolis for the first time. The penne with house red sauce was basic but pretty good.

The pizza was a major let-down. We got one small House Special pizza (bacon, pepp, green pepper and mushroom) and one small Canadian Veggie pizza (olives, tomato, green pepper, onion and mushroom). There were far too many toppings loaded onto these medium-crust pizzas…and the Veggie was especially bad because of this. The crust beneath the toppings was absolutely soggy and floppy- even stuck to the paper lining in the box, which was soaked. We heard this pizza was a game changer! Sadly we disagree. Less cheese would be better, and less quantity of each veg would probably help this sad little pizza out! The other pizza was soggy too, but less than the veg. I can’t imagine what it would have been like had we ordered larger pies!

Safe to say we won’t be back again. What a waste of 18$ a pizza!! (Which were 4...