Phở Thi Fusion — Restaurant in Ottawa

Let me tell you, I will never order from Pho Thi Fusion ever again. We support our local restaurants by either dining in or out at least 3 times a week.

Since COVID, we have had the luxury of pulling our child out of daycare and channelling the funds that we would have normally spent back into our community by way of restaurants, activities for our child and many of the community activities.

Which brings me to this review. We love pho and the bold flavors of a big bowl of soup. We've ordered from PTF in the past. Not disappointed but not a WOW factor.

Its either PTF or Barrhaven Vietnamese Restaurant. We enjoy BVR very much.

So, we placed our order at PTF, over the phone and was told it would take 30 minutes.

I got to the restaurant at the expected time and let them know I was there. I waited an additional 5 minutes. 10 minutes had passed. Then 15 minutes. At that point, I inquired about my order. I was told that it wouldnt be much longer.

At that point, I expressed my frustration and told the waitress that you told me it was 30 minutes when I placed the order. I told her that it was close to 50 minutes since I placed my order.

She very rudely replied, "Look. You have to expect a delay. Do you see how busy we are?" She grabs the order receipt, looks at the time and says. You placed your order at 5:52. Were waiting on the spring rolls..." And she walks off. At that point, it was 46 minutes ago since I placed my order.

I didnt get my order till 6:47 PM. This time it was the waiter who gave me the order. I wasnt pleased with the service I received from her nor was I happy with her "higher than though" attitude so, I vented to him. He just stood there and said nothing. No comment or reply to try and de-escalate the situation or provide a valid explanation, so I just left.

Needless to say, I get home and everything is cold! My broth was at 98 deg. F (Yes, I checked it out because it was that cold!), my egg noodles were so cold that they were sticking together and was nearly impossible to separate so I was left with a bunch of clumps of knotted egg noodles.

My satay chicken skewers were even colder! The only thing that was salvagable was the spring rolls (made fresh...) and the bean sprouts.

Utmost horrible service and equally terrible food.

A pic of a knotted clump I manage to untangle...

My recent visit to Phở Thi Fusion was nothing short of a gastronomic adventure, a delightful exploration of culinary fusion that brings together the best of different culinary worlds into one delectable experience.

Upon entering the establishment, I was greeted by a warm and inviting ambiance that perfectly set the stage for the dining experience to come. The decor, a blend of traditional and modern, created an environment that was both comfortable and intriguing.

The staff was genuinely amiable, demonstrating exceptional attentiveness and thorough knowledge of the menu. Their suggestions were tailored to my palate, a clear indication of their dedication to personalized service.

The highlight, undoubtedly, was the innovative fusion cuisine on offer. Phở Thi Fusion took the essence of traditional phở, a classic Vietnamese dish, and harmoniously incorporated elements from various global cuisines. The result was a menu bursting with creativity and flavor.

Their signature fusion phở was a revelation. A symphony of rich broth, delicate noodles, fresh herbs, and expertly prepared meat, made even more exciting with unexpected flavor notes. The marriage of traditional Vietnamese taste with bold, fusion accents was a journey for the palate, hitting all the right notes of savory, sweet, and umami.

The accompanying appetizers and drinks followed the same exciting fusion approach and were presented beautifully, amplifying the overall dining experience. Every dish was clearly prepared with care, using high-quality ingredients that shone through...

HERE WE GO AGAIN: Tried cancelling a Uber order that was ordered in error! Monday APR. 17TH, '23 evening! You just dropped the order at my front door and left! NO RINGING OF THE DOORBELL, ETC! I tried to cancel the order but NO LUCK! The lady with black rim glasses has a poor attitude and has messed up our orders when we come in! Forgets items and I specially tell her and even point to the menu mem item. Real great listening skills or maybe NO SPEAK ENGLISH! last order ordered extra peanut sauce and never got it! You charged me $1 for it....so great job checking the F…order before delivery it! SPOKE TO SENIOR EXECUTIVE AT UBER EATS AND THEY WILL REFUND THE FULL ORDER AMOUNT plus give me first month Uber FREE

HEY FOLKS’ GREAT WAY TO TREAT SENIORS ON A FIXED INCOME, DEALING WITH CANCER AND COPD!! WILL RETURN OR SUPOORT THESE LIE THROUGH THEIR TEETH YOU KNOW WHO! ANYTHING FOR A DIME! ANYGTHING GOES!

Last take out Uber order Jan 19th, 22 terrible & disgusting! Hot & sour soup was 3/4 full, watered down & not much ingredients! The restaurant was always great but now, will not order ever again! Asked for red onions in soup for picked onions! Spring roll cold & stale! California roll old & dry! The beef dish terriaki (steak bentos) one could not chew AA beef. Tough, dry & would not feed to my dog! Threw most of it out! For $31 51 the meal was a joke! Beware folks, they are heading...